3Dconnexion Forum

I got through to some very good tech support in London and they were able to resolve my issue very rapidly. Unplug the device, hold down button 1 and 2, plug it back in. Continue holding the buttons for about 15 seconds (until Windows says it's found a NEW device). This conducts a Firmware Reset. On...

Any update on this?

I've got a button (Roll+) thinking it's something else (Menu) in a very similar fashion as you described. Did you ever resolve the issue?