Search found 28 matches

by claireh
Thu Apr 08, 2021 9:57 am
Forum: Windows Discussion Forum
Topic: CAD mouse wireless left click not always registering in Sketchup.
Replies: 1
Views: 57

Re: CAD mouse wireless left click not always registering in Sketchup.

Hi King, I haven't heard of any issues with mouse clicks specifically in SketchUp. The left and right mouse buttons are dependent of the driver. Instead, they are detected just as any other mouse would when you plug it in. It's possible the issue is actually happening across the board, but it only b...
by claireh
Thu Apr 08, 2021 9:48 am
Forum: Windows Discussion Forum
Topic: Sketchup 2021
Replies: 3
Views: 106

Re: Sketchup 2021

Hi arj, Did you already have Skechup 2021 installed before installing version 10.7.2 of our driver? Let's first double check to see if the file pointed to in the error exists. Open file explorer and navigate to: C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/3DxSketchUp/ Is the "3DxSketchUpE...
by claireh
Wed Apr 07, 2021 7:32 pm
Forum: Feedback
Topic: Kit with FULL SIZE mouse?
Replies: 6
Views: 307

Re: Kit with FULL SIZE mouse?

Good find! So it looks like the part number on the listing isn't exactly "accurate" but what is being sold is in essence, the kit. (just individual packaging)
by claireh
Mon Apr 05, 2021 4:28 pm
Forum: Feedback
Topic: Kit with FULL SIZE mouse?
Replies: 6
Views: 307

Re: Kit with FULL SIZE mouse?

Based on my research, the listing on taobao.com is incorrect. 3Dconnenion has never offered a kit containing a SpaceMouse Wireless and CadMouse Wireless Pro. The SpaceMouse Enterprise Kit (1 & 2) and the SpaceMouse Wireless Kit (1 & 2) are the only packaged kits we've offered. The product number lis...
by claireh
Mon Apr 05, 2021 3:46 pm
Forum: MacOS Discussion Forum
Topic: Support Phone Number and Support Tickets
Replies: 7
Views: 149

Re: Support Phone Number and Support Tickets

I understand the meaning of beta. I've worked in the sw industry for 30 years and have a Ph.D. in computer science so I do know a bit about sw. Not responding to support tickets with even an acknowledgement points to something broken either in their submit process/sw or my mail client. When I submi...
by claireh
Mon Apr 05, 2021 3:16 pm
Forum: Feedback
Topic: Space Mouse Enterprise Annoying Clicking Sound [compared to Space Mouse]
Replies: 1
Views: 43

Re: Space Mouse Enterprise Annoying Clicking Sound [compared to Space Mouse]

Hello,

Please reach out to our technical support team at: https://3dconnexion.com/support-request/

If you want to call our support line instead, go to https://3dconnexion.com/support/. Scroll down the page and select the "Show telephone hotline numbers" link.
by claireh
Mon Mar 22, 2021 11:00 am
Forum: Windows Discussion Forum
Topic: Issues with SpaceMouse cutting out? Try disabling Windows Game Bar
Replies: 3
Views: 441

Re: Issues with SpaceMouse cutting out? Try disabling Windows Game Bar

Thanks for the heads up and workaround citizen_insane!

I'll inform our dev team about this. Hopefully we can reproduce this issue and do something about the incompatibility from our end. :wink:
by claireh
Mon Mar 22, 2021 10:56 am
Forum: Windows Discussion Forum
Topic: Need to Push BACK Button Twice
Replies: 1
Views: 319

Re: Need to Push BACK Button Twice

Hi Ed, What device are you using? I assume you have one of our Cadmice? What version of the driver are you running? You can check this by opening our properties panel by clicking More > and going to About. The button is located just above the "Close" option in the panel. Make sure the 3DxWare versio...
by claireh
Mon Mar 22, 2021 9:22 am
Forum: MacOS Discussion Forum
Topic: CadMouse Pro Wireless - "jumpy" cursor
Replies: 8
Views: 379

Re: CadMouse Pro Wireless - "jumpy" cursor

Hi iHD3, just chiming in as well. First I want to make sure you are running the latest revision number of our beta driver. There have been many performance and stability tweaks with each release. The current revision is 10.7.0 r3295, which was published on Feb 8th this year. This corresponds with th...
by claireh
Tue Mar 09, 2021 10:58 pm
Forum: Windows Discussion Forum
Topic: SpaceMouse Pro wireless Crashing every 3-5 min. A geometry disappears from the viewport. Windows 10.
Replies: 1
Views: 731

Re: SpaceMouse Pro wireless Crashing every 3-5 min. A geometry disappears from the viewport. Windows 10.

Hi Max, I know we fixed the first issue you mentioned in later versions of the driver. This would explain why you don't see any flashing in 3DxWare 10.7.1. In terms of the crashes, do you have any 3rd party plugins installed? Perhaps a different render engine? I have heard of crashes happening in th...
by claireh
Mon Mar 08, 2021 8:58 am
Forum: Windows Discussion Forum
Topic: Windows 10 CAD Mouse sensitivity resets
Replies: 8
Views: 1066

Re: Windows 10 CAD Mouse sensitivity resets

Hello Ivan, I just tried reproducing the problem on my end with a CadMouse Compact Wireless and couldn't not see the same behavior. I will try a little later with a CadMouse Compact. Upon reboot, the speed slider is at the same setting as when I had left it. The pointer speed remains the same betwee...
by claireh
Thu Mar 04, 2021 5:11 am
Forum: Feedback
Topic: Bleutooth Functionality
Replies: 3
Views: 296

Re: Bleutooth Functionality

Hi Danny, Thank you for your request. I know this has been a request from other customers in the past. Bluetooth has come a long way since 2011. I know energy consumption and connection reliability were a concern at the time of designing a lot of the space mouse products. That said, this should be w...
by claireh
Thu Mar 04, 2021 4:59 am
Forum: Windows Discussion Forum
Topic: Solidworks Image Capture Macro
Replies: 2
Views: 699

Re: Solidworks Image Capture Macro

HI Myles, I took a look at Solidworks the other day and found the option you were talking about. Looking in the driver, I was able to find this command inside the button mapping panel. It should be under: SOLIDWORKS > Screen Capture > Image Capture Typically, when I know the name of the command I'm ...
by claireh
Mon Mar 01, 2021 10:15 pm
Forum: Windows Discussion Forum
Topic: Button Combinations
Replies: 4
Views: 823

Re: Button Combinations

I know you could program a keyboard shortcut (ex. T) for the top view in your application. Then setup another shortcut for Alt+T. You would then just need to create one macro in our driver to press T and name it something like "Top/Bottom View." Then, any time you press just the "top view" key on yo...
by claireh
Fri Feb 05, 2021 7:11 am
Forum: Windows Discussion Forum
Topic: V1 - V3 button issues
Replies: 5
Views: 810

Re: V1 - V3 button issues

Hi Thorsen, I'm sorry to hear about that. The different view buttons definitely shouldn't be doing that! I noticed you mentioned trying to change the resolution to match. Did you by chance have any sort of text scaling turned on at the same time? Perhaps it's not the resolution setting at work, but ...