Search found 21 matches

by bollella@icloud.com
Tue Jun 15, 2021 9:09 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

Yes, movement while saving is definitely where the issue is. You can reproduce it by jiggling the knob and pressing CMD+S. That's interesting. Thank you for sharing this information. We'll look into it. I can reproduce the behavior noted by RVeldhuyzen. Lose the ability to navigate in the viewports...
by bollella@icloud.com
Mon Jun 14, 2021 4:58 pm
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

Can you elaborate what you mean by "randomly quits"? Does it simply stop working or do you see an error message? No error message. Moving the control knob does nothing to the viewport. The same as reported by @RVeldhuyzen below. I really need stability as working in this situation is not sustainabl...
by bollella@icloud.com
Fri Jun 11, 2021 5:03 pm
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

If you have easy access to it, just unplug the USB receiver and plug it back in. That makes it work again for me. Still a hassle, but quicker than restarting Maya since I have easy access to the back of my iMac. Thanks. My Space Mouse Executive has a USB wired connection only. I have tried unpluggi...
by bollella@icloud.com
Thu Jun 10, 2021 9:20 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

Any idea of when we might see a product version of the driver for MacOS Big Sur? My Space Mouse Enterprise still randomly quits working for Maya (2020.4 and 2022) requiring me to restart Maya.
Thanks,
Greg
by bollella@icloud.com
Tue Jun 08, 2021 10:58 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

ngomes wrote:
Tue Jun 08, 2021 7:58 am


If you do not need to use the firmware update tool, please ensure you have removed the Input Monitoring permission for Terminal.
Done. Thanks for the reminder.
Greg
by bollella@icloud.com
Tue Jun 08, 2021 7:31 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

Ah, I have a CadMouse Pro WIreless. The firmware version is 1.10 (which is why I thought it should be at 1.11). Also, the mouse itself seems to work ok with Big Sur 11.4 (the current released version of Big Sur) but my Space Mouse enterprise doesn't work well at all (it loses contact with apps rando...
by bollella@icloud.com
Mon Jun 07, 2021 11:48 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

* My MacBook Pro has only Thunderbolt 3 I/O ports. Will it be ok to use an adapter from the TB3 to USB on the Cadmouse Wireless? We don't know since we have not looked at this but it should be safe. Thanks. I followed the procedure exactly but tdxflash cannot find any device to update. Also 3Dconne...
by bollella@icloud.com
Fri Jun 04, 2021 8:39 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

We also have a native firmware update tool for macOS 10.15 and 11. The dmg packages can be downloaded from the FAQ articles linked from the original post in this thread. Great to see this. A couple quick questions: * My MacBook Pro has only Thunderbolt 3 I/O ports. Will it be ok to use an adapter f...
by bollella@icloud.com
Tue Apr 06, 2021 3:55 pm
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

SPE is completely non-functional for me with Maya 2022. We will include a plug-in for Maya 2022 in the next driver update. In the meantime, I suggest getting in touch with 3Dconnexion's Technical Support team (contact details here ) as they may have a pre-release build to share with you. I submitte...
by bollella@icloud.com
Tue Apr 06, 2021 3:53 pm
Forum: MacOS Discussion Forum
Topic: Support Phone Number and Support Tickets
Replies: 7
Views: 1706

Re: Support Phone Number and Support Tickets

I'm sorry to hear you've been having trouble with support. I looked through our system and found your account, but only see one case from Feb 2021 that was an RMA. I assume you've tried creating a new ticket since then. Is this correct? [*]Yes, I have filed 3 or 4 tickets but get no emails at all....
by bollella@icloud.com
Sun Apr 04, 2021 10:50 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

I'm having similar issues with SPE and Big Sur. I use Maya and Zbrush extensively. Just purchased SPE a few months ago and love the 3d mouse function but am so annoyed with the random crashes it seems to cause and the partial function of the buttons. SPE is completely non-functional for me with Maya...
by bollella@icloud.com
Fri Apr 02, 2021 1:41 pm
Forum: MacOS Discussion Forum
Topic: Support Phone Number and Support Tickets
Replies: 7
Views: 1706

Re: Support Phone Number and Support Tickets

I understand the meaning of beta. I've worked in the sw industry for 30 years and have a Ph.D. in computer science so I do know a bit about sw. Not responding to support tickets with even an acknowledgement points to something broken either in their submit process/sw or my mail client. When I submit...
by bollella@icloud.com
Thu Apr 01, 2021 11:10 am
Forum: MacOS Discussion Forum
Topic: Support Phone Number and Support Tickets
Replies: 7
Views: 1706

Support Phone Number and Support Tickets

I have submitted 4 support tickets over the past few weeks and have not received ANY email response. SPE is very broken on Big Sur requiring me to restart Maya and ZBrush often. Also the buttons are inoperative when using ZBrush. Control, Alt, Shift do NOTHING. The support phone number for North Ame...
by bollella@icloud.com
Tue Feb 16, 2021 12:03 pm
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

I can send you an fbx, obj, or .ma file and give you some guidance on how to cause a crash (although it will be vague since the crashes are random). Would this help? Only if the file is significant to reproduce the crash. For example, if you see random crashes with a particular document but not wit...
by bollella@icloud.com
Tue Feb 16, 2021 11:26 am
Forum: MacOS Discussion Forum
Topic: macOS Big Sur - Beta Driver Available
Replies: 621
Views: 74100

Re: macOS Big Sur - Beta Driver Available

Thanks. I understand. Are the issues with camera manipulation with the Space Mouse Enterprise being addressed in development? If so, when can we expect a new version to be available? I think you're referring to our Maya solution. Yes, we're still looking at minimising the reported instabilities in ...