3Dconnexion Forum

Hi Gomes,

Installed 10.8.1 and MacOS 13.4.1 and this is the first stable combination with Onshape since I started using your products with Onshape. Hope everything stays stable with future updates!

For now a blessing to work with

Did a new test with the latest MacOS 13.4 but still the same results with a mouse that doesn't select anything

For me 10.8.0 is also terrible with Onshape! These are the issues I have: - 3D mouse spins like crazy when directly used in a window. This is fixed with clicking in another window with your mouse and then go back to the Onshape window. - At first the mouse works to select something but after one day...

This looks like a promising driver update but not usable sadly, because of: - After installing the driver it did work normal for a day but from now on it's impossible to use! I'm unable to select something with the mouse in a Safari or Chrome window. Outside the windows (MacOS features) the mouse wo...

Thank you very much Gomes!

This bug is so constant that I think and hope your team will trace this buck quickly. If you need new crash reports or something else let me know.

It will be a blessing to have a stable working setup for 2023!

Wish you all great holidays.

Frank

It always happens after my Mac wakes up again when I go away for a cup of cafe for example. It has 100% something to do with some form of lower power mode that my Mac went in. If I keep on working in Onshape and use the 3D Spacemouse everything stays stable. I did send you my crash reports already t...

Hi Gomes, I still have to relaunch 3DxNLServer like 10 to 20 times a day and reopen my browser to keep the Spacemouse Enterprise working with Onshape. This is very annoying and this bug is there for over a year now! Can you tell me please I you are working on this and will it be fixed in the next dr...

You should have had a private message by now with my crash reports! Thank you, Frank_Online. We got the new crash reports. We will be reviewing these (in addition to those you shared with us back in January) to see if we can determine what is going on. Hi Gomes, just installed the latest driver 10....

Hi Gomes,

You should have had a private message by now with my crash reports!

Good luck and hope you will fix them

Frank

What I just found out is that: --> when I relaunch 3DxNLserver --> then quite the Chrome browser and relaunch --> Move my mouse to a open Safari tab and make that one active --> Go back to the Onshape tab in Chrome and click with my mouse --> Then my SpaceMouse Enterprise works again and shows Onsha...

Hi Gomes,

I checked the activity monitor this time and 3DconnexionHelper is active but 3DxNLserver is not running. Hope this helps in solving the problem.

Hi Gomes, Every time when I leave my computer for some time the SpaceMouse Enterprise stops working. Launching 3DxNLserver and reboot the browser also doesn't work. So my main routine now is too reboot every time after I left my computer. This workflow is quite annoying. I'm using one of new Mac Stu...

After installing the latest update to MacOS 12.4 my brand new CADmouse enterprise does nothing anymore...

Reinstalled the driver and re-booted everything with no succes.

Please help in how to fix this as soon as possible because I need it for my work in Onshape!

If you notice that "3DconnexionHelper" (or "3DxNLServer") is not listed in Activity Monitor, then check the Console app for "Crash Reports". If you'd like us to review the crash reports (we're certainly interested), you can right-click on a crash report and select &quo...

it's not showing up in the (Sys Prefs / Users & Groups) list of items that will automatically start at login. It used to appear here. Is that not the case anymore? The "helper" used to be launched as a "login item", yes, but in 10.7.0 (beta 20, r3386) we switched to a user a...