3Dconnexion Forum

ngomes wrote: ↑Fri Mar 11, 2022 8:46 am Sure thing. Thank you, Holliers. I've sent an internal request and we will be getting in touch if need be.

Thanks gnomes. One of the Devs has PM'ed me. I've sent some additional information and will try some diagnostic software over the weekend.

Cheers

Any progress on these issues please? This is the highest priority for some of us. What's delaying us is that we cannot get the crashes to occur on our own development and test systems. Thank you. It is reassuring to hear that someone is on it. I cannot get the extension to "re-enable". I ...

I have also sent 6 x Crash reports to you @ngomes via Private Message. Got the reports and I have passed the data on to the team. Much appreciated, Holliers. Any progress on these issues please? My day-to-day workflow is being disrupted quite bit. Daily, SpaceMouse disconnects and needs to be unplu...

ngomes wrote: ↑Fri Feb 11, 2022 1:06 am

Holliers wrote: ↑Fri Feb 11, 2022 12:34 am I have also sent 6 x Crash reports to you @ngomes via Private Message.

Got the reports and I have passed the data on to the team. Much appreciated, Holliers.

No problem. Happy to respond to questions or provide more info if needed.

Cheers

If possible, we'd like to have a look at the crash reports collected by the system. Check the Console app for "Crash Reports" for SketchUp. Then, right-click on a crash report and select "Reveal in Finder". Collect all the reports you wish to share in a single zip file. Then sen...

I have found that following a system restart or cold boot, SketchUp 2021 and SketchUp 2022 will crash while loading the 3DConnexion SketchUp extension. Usually if I then restart SketchUp, it will run successfully, including response to the Space Mouse - though sometimes it takes a couple of tries. ...

Version 10.7.0 was published today, Jan 13, 2022, as the official driver for macOS 10.15 and newer. Hi I am also getting a repeated crash when I load Sketch Up by opening an existing file. After Crashing out and re-opening Sketch up I am asked if I want to "Load Extensions". If open Sketc...

ngomes wrote: ↑Mon Dec 13, 2021 1:02 am RC1 was pushed out for publication on our web site. We're waiting for that action to complete.

Thanks, I'll keep a look out. I'm assuming that this is still not classified as "Production Software", so how long do you anticipate this test cycle to last?

Cheers
Mark

ngomes wrote: ↑Tue Dec 07, 2021 10:27 am

slbaumgartner wrote: ↑Tue Dec 07, 2021 10:20 am Any clues on release date for the next version? It's been almost two months since the previous one!

We started internal verification last week. We expect to release it by Friday.

It will be "release candidate 1" (RC1).

Hi,

Any news on the release of RC1?

Cheers
Mark

Hi again, As an update to my earlier post, I have upgraded the 3DConnexion driver to the latest version, but left everything else on my system the same (a) to reduce the impact to only having to role back the driver if there was an issue and (b) to minimise the "moving pieces" to aid diagn...

Thank you for taking the time to respond. (1) is it possible to get a list of the "known issues" for the current version of the beta release, so that I can make a decision about whether I can take a calculated risk and update the 3DConnexion driver? We're currently tracking three issues: M...

Hi, I appreciate how difficult verifying software is, so this is not a criticism, but a genuine request for information. I am a small business owner, that relies on Sketchup and also 3DConnexion to operate efficiently. I also need to balance the need of keep my operating system updated (for security...