3Dconnexion Forum

have you had time to review the 3DxSmartUi.log that I shared? Sorry for keeping you waiting but we only managed to complete the analysis yesterday. The log didn't tell us anything. At this point, you may want to reach to our Technical Support team and have this looked at. There was one line in the ...

@ngomes
have you had time to review the 3DxSmartUi.log that I shared?

Check if you can find a "3DxSmartUi.log" file in %LOCALAPPDATA%\3Dconnexion\3DxWare and then share the file's content here. 2/18/2022 12:40:18 PM, , Line 0: createdNewMutex: True 2/18/2022 12:40:18 PM: Startup 2/18/2022 12:40:18 PM: Not found resource string for key 'AppNotSupported'. Eng...

installed .NET4.8 Why version 4.8 of .NET Framework? The driver components (3DxSmartUi.exe, 3DxVirtualLCD.exe, etc) have a dependency on v. 4.7.2, not 4.8. What operating system is your customer using? If it is a recent version of Windows 10 (or 11), then there is no need to install the .NET Framew...

Greetings. I have a customer that is getting the following error when launching the 3DConnexion app. "The type initializer for 'TDx.SmartUi.App' threw an exception" So far I have done the following. Rollback windows updates that were recently installed Uninstalled the 3DConnexion software ...