3Dconnexion Forum

Hi Darcsyde, Thanks for the updates. It should allow you to delete the kernel extension without no issues (you can right click on the kernel extension and click on remove/delete). I've included the links below again, if its still an issue to access them then I highly recommend to send a technical su...

Hi Peterbowenpm, Thanks for the updates. I've tested it on my end and saw the same situation in terms of detection. Our UI is not detecting Layout but other applications which can provide you with the zoom functionality. I'm running some tests to see if its a configuration issue or something within ...

Hi Peterbowenpm, Thanks for your post! I've tested the issue on my end and didn't encounter the same problem you mentioned in regards to the Zoom. Did you check to make sure the axes are enabled within our UI? - Open 3Dconnexion Home - Click on Settings - Make sure its displaying the application on ...

Hello Matheron, Thanks for sharing this, I've tried reproducing the issue on my end and i couldn't get the same outcome per your provided video. Do you have different plugins or add-ons within Sketchup? Sometimes this might cause an issue similar to what you encountering right now! If you do have ad...

Hello JetForMe, Thanks for your post! Please make sure to unplug the 3Dconnexion device from your machine including (charging cable and receiver) then reinstall the driver again to see if you could allow the kernel extension. Please follow the instructions below: 1. Uninstall the current driver. Go ...

Hi jlrobisho, Thanks for your post. I'm assuming its a kernel extension issue, when you trying to move the knob, do you see the cursor moving on your screen? If you do that means its a kernel extension issue. When you installed the driver, did you allow the kernel extension under security and privac...

Hi fennemet2003,

Thanks for your post. What's the driver version you running? And what's Maya version as well?
Can you please provide a short video showing the issue on your end?

Will be waiting for some updates on your end.

Regards,
Abdul A

Hi ChaChaMan, Thanks for your post. I've tested this issue on my end and was able to orbit by using a different path. In order to orbit in Inventor, there're three ways to do it from my testing - You can activate the orbit from the navigation section under View - You can press and hold the Shift Key...

Hi Deaniture, Thanks for your post. Usually when the cursor is moving while touching the knob its an indication that the kernel extension is not loaded. I would highly recommend to check that under security and privacy to see if you need to allow it in there. If you running Catalina then the latest ...

Hi Aaronbott, Thanks for your post. To customize/adjust the setting for the buttons you need to access our setting UI for making those changes. Please follow the steps below then test it after (On Windows): - Open 3Dconnexion Home - Click on Settings - Make sure the device is selected - Make sure th...

Hi phunghoang18, Thanks for your post below. I was testing the issue on my end and couldn't reproduce in Revit 2020. Can you please send me a short video showing what's exactly happening on your end for proper testing on my end as well. Also, it will be great if you could create a technical case for...

Hi Leo101, Sorry for the frustrations! I would recommend installing driver 10.6.1 which is located on our website and see if it will start working for you. Usually you have to allow the kernel extension is Security and Privacy in order for the device to function and communicate with the machine prop...

Hi Jwhida, Thanks for the video, that was really odd! We would need to generate a diagnostic folder to see why this behavior is happening when using both devices in Sketchup. Please create a technical case here https://www.3dconnexion.com/service/technical-support/support-formular.html Will send the...

Hi Sp101297, I would assume this error message was encountered or listed in Device Manager indicating the device is not being recognized by your machine. There's multiple fixes for this issue and you could check these links I've attached for your below: Source 1: https://h30434.www3.hp.com/t5/Notebo...

Hi Jwhida, Thanks for the updates. I'm installing Sketchup 2020 to do the proper testing on my end and see if I can get the same behavior. It will be helpful as well if you could include a video showing the issues while using both SpaceMouse and CadMouse to see the viewpoint issues and to clarify fo...