3Dconnexion Forum

Hello Dez! ,

Please contact our Technical Support Team for further assistant on this number here https://3dconnexion.com/us/support/#

Regards,
Abdul. A

Hi gigi, The 3D Mouse needs to be manually activate ("Above Extras -> Addins -> 3D Mouse Activation ") If the device is still not working then its because the integration problem Esprit have on there end. There's nothing within our software to help resolve this issue and you would need to ...

Hi maxkorp, Currently on the Mac side we there's only the 4 radial menu sections, we use to have the 8 sections but it seems there's some improvements being done in which i'm assuming we took this feature out for now and also its still a beta driver so once we have the full driver then i'm assuming ...

Hello mikeyv , You would actually need to create a Macro in which it will allow you to give it a name and it will record the keystrokes. - Open 3Dconnexion Home - Click on Settings - Make sure its showing your application name on the top of our setting window - Click on Buttons - Select any button t...

Hi tswan9, Where you able to check your spam folder? Normally these email's will be dropped in your spam or junk folder. If you provide the email then probably i can check for you. The fastest way to get support is by calling our Technical Support line here https://3dconnexion.com/us/support/# Regar...

Hi JanStr,

For 3D Experience, we only have support for navigation in which the display for part/assembly etc won't be showing within our UI as its not supported.
Also, if you talking about 3D Experience Solidworks connected then its not supported at the moment.

Regards,
Abdul. A

Hi jwhida,

This request is not under consideration at the moment but will try to contact our product management team and see what can be done.


Regards,
Abdul. A

Hi juanmiglesias , You might need to contact our Technical Support team for further assistance here https://3dconnexion.com/support/# If you're account is locked then you can wait for few hours then try again. If you forgot your password then you can reset it when you're on the login page. If its gi...

Hi scottyweiner, You can reach out to our Technical Support Team by giving them a call here https://3dconnexion.com/us/support/# they should be able to help in this regard. Also if you forgot your password then you can reset it on the login page in which you would be able to login afterwards. Regard...

Hello there, The SpaceMouse is intended to be used with 3D applications only and will perform 2D functionality such as zooming/scrolling (up/down) in Adobe, MS365 application and other supported software's. Some general applications will allow you to only scroll up/down and others will allow you to ...

Hi fraghini87, It depends what model of SpaceMouse you referring too! If you referring to the SpaceMouse Compact then the changes are in terms of coating, size, and sensor etc. If you want to get more information then i recommend to contact our Technical Support Team here https://3dconnexion.com/sup...

Hi Nitro_fpv , Shapr3D is currently supported on MacOS but the Windows is still not yet supported Our product management team is working closely with Shapr3D as they almost done with the implementation. We should be getting some updates in few weeks from Shapr3D as they currently fixing some bugs wi...

Hi ards92@gmail.com , Does the device stops working in Revit only? or in another applications as well? I would recommend doing cleaning for driver configurations by following this FAQ here https://3dconnexion.com/us/support/faq/how-do-i-perform-a-full-clean-up-and-re-install-for-windows/ Regards, Ab...

Hi flapcats,

This is not a feature within the 3Dconnexion driver and it something that needs to be done within the application.
Will try to install the software and see if i can find a solution for you.

Regards,
Abdul. A

Hi Orchards92@gmail.com, Does this issue happens with the receiver? or when you plugged in via cable? Have you tired instead to Stop and Start the driver? 1. Click on the windows logo in the bottom left. 2. In the listed programs, look for the 3Dconnexion folder. Click on it. 3. Scroll down. There w...