3Dconnexion Forum

Have you tried installing the problematic component stand alone?

More likely than not, the hub is not supplying enough electrical power to the SPP. Are you using a powered hub?

In the meantime, we managed to reproduce the problem using one of the samples that ship with ST6 (assembly "Grinder1.asm", in-place editing "plate1.par"). The problem should have been caught by 3Dconnexion when we qualified ST6 Beta. Thanks for reporting the issue, jalcad, and fo...

Thanks for sharing the documents, jalcad. Please check if you have the "Keep in View" add-in setting enabled (go the command ribbon, click on the "Add Ins" tab and click "Properties..." on the "3Dcontrol" group). If the option is enabled, try disabling and it ...

Just looked at the video. Before activating the in-place edit, the model moves clearly about the origin. After activating, it's not clear about what it is moving. When checking rotation centre placement, I normally disable pan and zoom, leaving only the rotation active. Is the issue where the rotati...

I'm download the video now. Thanks for posting that.

Would it be possible for you to send an assembly document that we can use to reproduce the problem? If so, you may want to use a private message or e-mail if the document has information that cannot be shared publicly.

Hi Phil999,

Did you install an SPP -specific 3DxSoftware package? The installation package file names for the SPP have the device abbreviation "3DxSoftware64SPP..."

If you did install, try checking the LCD Manager has your device enabled.

HI jalcad, When trying to use the Spacepilot Pro & editing a part while in the assembly you can't rotate the model properly using the latest SpacePilot driver (3.17.6). You're editing a part "in-place", right? How do you activate the "in-place" editing (right-click on part an...

after i checked that the file is ok im coping it to c:\temp---> opening command prompt--->writing there:" c:\temp "----> then it gives me the error You need to change the directory. This means typing the command: cd c:\temp . You can also try to separately install the package that seems t...

Can you detail what you are doing?

HI michaelprichard,

We are aware of the limitation with the proxy. Unfortunately, we have not been able to work on that project. We will try to do so as soon as possible.

i've tried that also and still the same error We're trying to reproduce what you are seeing but it seems to be isolated to your system. Can you please provide a description of the steps that you're following? For example, Download installation package 3DxSoftware64_v3-17-6_r1586.exe and check signa...

Following Barbara's directions, do you still see the "command not recognized" error?

When you copy the file to an empty location and run the command exactly as above, can you see the "not recognized command" error? If so, perhaps the file was corrupted during download. Right-click on the file, open the "Properties" panel and check if the "digital signature&q...

Hi bp9,

What is the exact file name of the 3DxSoftware package that you downloaded?