Search found 3481 matches

by UtaSH
Fri Sep 11, 2020 7:14 am
Forum: Windows Discussion Forum
Topic: Loop - Cant install New drivers due to old drivers 10.5.3, but cant uninstall old drivers
Replies: 6
Views: 1981

Re: Loop - Cant install New drivers due to old drivers 10.5.3, but cant uninstall old drivers

Hi Sundancekid,

please contact our Technical Support Team. They can provide you with an older version of the driver that needs to be first installed so that it can be uninstalled properly.
by UtaSH
Fri Sep 11, 2020 7:04 am
Forum: Windows Discussion Forum
Topic: Cadmouse settings window only 2 seconds visible
Replies: 10
Views: 2703

Re: Cadmouse settings window only 2 seconds visible

Hi Jeu,

the team received it. Thanks. You have a different case number now. ;)

I will check with the team how to proceed. We need to ask the developers for help with the analysis.
by UtaSH
Mon Sep 07, 2020 8:50 am
Forum: Windows Discussion Forum
Topic: Draftsight zooming bug
Replies: 3
Views: 2254

Re: Draftsight zooming bug

Hi MekseJani, would you please contact our Technical Support Team ? Once the team replies back please provide a 3DxDiag file. Please proceed as follows: Right click the 3Dconnexion icon in the system tray and select "Write Log file" (if it is not yet activated). Stop the driver (Windows -> Start -> ...
by UtaSH
Mon Sep 07, 2020 8:41 am
Forum: Windows Discussion Forum
Topic: 3DCONNEXION SpacePilot PRO - Crash in SolidEdge 2020
Replies: 2
Views: 1727

Re: 3DCONNEXION SpacePilot PRO - Crash in SolidEdge 2020

Hello fkempf,

do you know if there is a dmp file from Solid Edge created once it stops working? Are there any entries about the crash in the Windows system Event Log?
by UtaSH
Mon Sep 07, 2020 8:24 am
Forum: Windows Discussion Forum
Topic: Cadmouse settings window only 2 seconds visible
Replies: 10
Views: 2703

Re: Cadmouse settings window only 2 seconds visible

Hello Jeu, our team needs a 3DxDiag file. Please proceed as follows: Right click the 3Dconnexion icon in the system tray and select "Write Log file" (if it is not yet activated). Stop the driver (Windows -> Start -> All Apps -> 3Dconnexion -> Stop Driver). Next start the driver (Windows -> Start -> ...
by UtaSH
Fri Sep 04, 2020 6:58 am
Forum: Windows Discussion Forum
Topic: Cadmouse settings window only 2 seconds visible
Replies: 10
Views: 2703

Re: Cadmouse settings window only 2 seconds visible

Hello Jeu, RMA means that your device is faulty and needs to be replaced. But your problem is not a problem with the device, but a software problem. As you already cleaned the settings on your machine I recommend that you contact our Technical Support Team . They will collect dianostic files for ana...
by UtaSH
Fri Sep 04, 2020 6:55 am
Forum: Windows Discussion Forum
Topic: Cant open 3Dconnexion Properties
Replies: 3
Views: 1905

Re: Cant open 3Dconnexion Properties

tuxmask75 wrote:
Fri Aug 28, 2020 4:11 pm
I tried installing it again and keep getting an error when trying to run 3DxSmartUI. ( that's the properties window i believe)
Exception: Access is denied
Hi tuxmask75,

please contact our Technical Support Team. They can advise how to investigate and help to find a solution.
by UtaSH
Fri Sep 04, 2020 6:53 am
Forum: Windows Discussion Forum
Topic: Space Navigator Software Update Seriously Messed UP
Replies: 3
Views: 1963

Re: Space Navigator Software Update Seriously Messed UP

Hello Jambo, Second Life had integrated support for the SpaceMouse many many years ago without making use of our SDK . Unfortunately they did not maintain this. And as we found that the integration is buggy and not working correctly we removed SL quite some time ago from our list of supported softwa...
by UtaSH
Fri Sep 04, 2020 6:38 am
Forum: Windows Discussion Forum
Topic: Pan U/D and Roll assigned to same rotation cap movement
Replies: 1
Views: 1614

Re: Pan U/D and Roll assigned to same rotation cap movement

Hi davidben,

sounds like there is a problem with the device itself. :( I recommend that you contact our Technical Support Team. They can do the necessary troubleshooting and will - if applicable - start the replacement process for you.
by UtaSH
Fri Sep 04, 2020 6:26 am
Forum: Windows Discussion Forum
Topic: A Failure has occured ERROR_INSTALL_FAILURE
Replies: 1
Views: 1605

Re: A Failure has occured ERROR_INSTALL_FAILURE

Hi Mixmaster,

please contact our Technical Support Team. They will do the needed troubleshooting.
by UtaSH
Fri Aug 28, 2020 5:22 am
Forum: MacOS Discussion Forum
Topic: Button Crash
Replies: 1
Views: 567

Re: Button Crash

Hi Jackrimonious,

would you please contact our Technical Support Team. Then we can collect crash dump from you and forward them to our development team.
by UtaSH
Fri Aug 28, 2020 4:38 am
Forum: Windows Discussion Forum
Topic: Cadence Allegro Driver support
Replies: 1
Views: 1644

Re: Cadence Allegro Driver support

Hi mike-allman, you can find a list of supported applications on our website. Cadence Allegro is not listed. In order to use it with 3Dconnexion devices, support for 3D devices would need to be added inside this software. Adding 3D device support to an application is determined by the application de...
by UtaSH
Fri Aug 28, 2020 4:31 am
Forum: MacOS Discussion Forum
Topic: Can't access archive drivers download page, Site is broken.
Replies: 8
Views: 1388

Re: Can't access archive drivers download page, Site is broken.

Hi darthRaven,

I will contact you directly for clarification. It looks as if you need Windows drivers?