3Dconnexion Forum

Hi All, You can try to either extract the latest/current driver which will display the MSI's for each plugin included within the machine. For example, you can extract driver 10.7.3 exe which will show different MSI's then you can run only the MSI for Sketchup which should be labeled as 3DxSketchup64...

Hi tigers, This is not included within our UI as its a combination of two different movements assigned to one. You can try making sure the Middle button on the CadMouse is mapped too "Middle Mouse Function" which provides panning then you can use the Wheel to zoom in/out. Normally using th...

Hi James, You can access these in our UI by making sure our settings window is detecting AutoCad - Open AutoCad - Open 3Dconnexion Home - Click on Settings - Make sure its showing AutoCad on the top of our settings window - Click on Buttons - Beside each button there's a right arrow ">", c...

Hi All, Thanks for the prompt replies! I was checking to see if we have a similar bug on our end for Rotation Center but nothing similar to your description I would highly recommend to create a technical case in order to generate some log files and possibly record a short video showing the issue Ple...

Hi liamalmerin, It seems you have a configuration issue as any adjustments to the settings within our UI should be saved I would recommend doing the cleaning for driver configuration by following the steps below: Uninstall the current driver from your machine by going to Control Panel. Once that don...

Hi Darcsyde, Thanks for the updates. It should allow you to delete the kernel extension without no issues (you can right click on the kernel extension and click on remove/delete). I've included the links below again, if its still an issue to access them then I highly recommend to send a technical su...

Hi Peterbowenpm, Thanks for the updates. I've tested it on my end and saw the same situation in terms of detection. Our UI is not detecting Layout but other applications which can provide you with the zoom functionality. I'm running some tests to see if its a configuration issue or something within ...

Hi Peterbowenpm, Thanks for your post! I've tested the issue on my end and didn't encounter the same problem you mentioned in regards to the Zoom. Did you check to make sure the axes are enabled within our UI? - Open 3Dconnexion Home - Click on Settings - Make sure its displaying the application on ...

Hello Matheron, Thanks for sharing this, I've tried reproducing the issue on my end and i couldn't get the same outcome per your provided video. Do you have different plugins or add-ons within Sketchup? Sometimes this might cause an issue similar to what you encountering right now! If you do have ad...

Hello JetForMe, Thanks for your post! Please make sure to unplug the 3Dconnexion device from your machine including (charging cable and receiver) then reinstall the driver again to see if you could allow the kernel extension. Please follow the instructions below: 1. Uninstall the current driver. Go ...

Hi jlrobisho, Thanks for your post. I'm assuming its a kernel extension issue, when you trying to move the knob, do you see the cursor moving on your screen? If you do that means its a kernel extension issue. When you installed the driver, did you allow the kernel extension under security and privac...

Hi fennemet2003,

Thanks for your post. What's the driver version you running? And what's Maya version as well?
Can you please provide a short video showing the issue on your end?

Will be waiting for some updates on your end.

Regards,
Abdul A

Hi ChaChaMan, Thanks for your post. I've tested this issue on my end and was able to orbit by using a different path. In order to orbit in Inventor, there're three ways to do it from my testing - You can activate the orbit from the navigation section under View - You can press and hold the Shift Key...

Hi Deaniture, Thanks for your post. Usually when the cursor is moving while touching the knob its an indication that the kernel extension is not loaded. I would highly recommend to check that under security and privacy to see if you need to allow it in there. If you running Catalina then the latest ...

Hi Aaronbott, Thanks for your post. To customize/adjust the setting for the buttons you need to access our setting UI for making those changes. Please follow the steps below then test it after (On Windows): - Open 3Dconnexion Home - Click on Settings - Make sure the device is selected - Make sure th...