3Dconnexion Forum

I placed an order for a SpaceMouse Enterprise in Jan 8, the order doesn't show up in my account but it does show up if i log out and search via the link in the original email. The order shows as pending, waiting to hear from CS, but from the tone of the forums here that doesn't seem a reasonable ex...

Based on the issue you have reported, we will need to investigate a possible warranty replacement for your device. To do so, we kindly ask you to provide us with the following information: 1. A clear photo of the S/N (PID) number: https://3dconnexion.com/support/faq/where-can-i-find-the-serial-numb...

Hi David, How are you able to see a Horizon Lock in the 3Dconnexion App? I've attached images of my NX and Onshape versions of the settings here, and I'm looking for something like the Lock Horizon. Thank you! you are looking to Lock Horizon in NX as you do in OnShape Correct? Easiest way would be ...

Can we get a timeline on how soon it is please? We love your devices/software but these delays and poor communication with the community are really hurting our production. Hope you guys come up with a solution for future releases <3 No update on timeline unfortunately but rest assured it is soon. A...

We recently purchased a few new Spacemouse Compacts. On one of our machines (all running Solidworks 2023 SP4) the 3D control with the Spacemouse takes about 12 seconds to kick in when opening a new part or assembly. The delay also happens when editing a part within the same assembly or when opening...

Thanks Javier, but even with the NX: Lock Vertical Axis turned on, I am still flying all over the space when I use the space mouse. I notice that it only locks the vertical axis when I use a mouse. There are separate options for Rhino or Onshape, and I was hoping that 3Dconnexion had a similar patc...

I have owned and used both the 3d CadMouse and a SpaceMouse Pro for several years now. I recently started at a new company and my 3d Cadmouse is not working properly in Mastercam. It is like it multiple clicks while I am working in the operations manager in Mastercam 2020. I will click on a folder ...

Can we expect a new driver for C4D 2024 soon?

Hello!

We are releasing a new driver very very soon! it will have support for C4D 2024.

Hi, I am sure I am not the 1st one to request for this, so if anyone knows when this is potentially coming out, let me know :D I am asking because I was just delivered a project for camera animation in UE5.3, and this is pretty much a deal breaker for me, so I need to know if this is coming out in ...

Hello,
Is it possible to make 3DConnexion Space Navigator to work with Salome software?
Do I have to install any plugins?

i know its open source, but usually the developers for the application need to create support, not the other way around.
So Salome would need to create the support for it.

Hello Everyone, New to Fusion 360 and current issue is when I set ISO to view 2 on Space mouse Pro - Home view is correct in Fusion but Top, Front and Rear are out 180 degrees. Changing ISO to View 1 doesn't help? Thanks Hello, Anyway you can post a video? I'm trying to reproduce but i am not seein...

Stop working after 5 to 10 minutes in Exocad when it is wireless, if plugged-in working well. Any suggestion?

Did the devices have a full charge?
Are they both paired to the receiver and did you try unplugging the receiver and plugging it back in again?

I've got a few functions that I would like to assign to the keys on my Keyboard Pro and Numpad Pro. I use both AutoCAD and Microstation. Is this in a manual somewhere? I'm not ever sure where to get started on this. Any help would be appreciated. Jon Hello Jon, We have a page on our website that ha...

Hello,

It looks as though you Antivirus is causing issues with this, I would recommend to contact 3Dconnexion Technical Support so they can assist further.

Here is a link to contact them if you have not contacted Technical Support already: https://3dconnexion.com/us/support-request/login/

Same issue here. Usually then I enter VR and then exit VR, eg plugin/unpluging the VR USB. The Space mouse is gone in Revit. Very annoying. Any luck fixing it? This is an issue we are aware of. Unfortunately we do not have a fix for it since it is on Autodesks end. They would need to implement the ...