3Dconnexion Forum

Hello,

Lets tray a cleaning of the configuration files and see if that works.

Please follow the instructions of our FAQ: https://3dconnexion.com/us/support/faq/ ... n-windows/

Hello rn@b,

it might be because you have a much older version of our driver. I would recommend uninstalling 10.6.3 and installing 10.8.6 from our drivers page here: https://3dconnexion.com/us/drivers/

If you have any issues with the process, try contacting out support team.

Hello, Its possible you might need to reset your configuration by deleting the XML sheet for PolyWorks. 1. Stop the driver by going to the 3Dconnexion Folder in the start menu and selecting "Stop 3DxWare. 2. Shut down PolyWorks if its running 3. Please follow the link in our FAQ here to learn h...

Hello,

You are using the prepacked cable that came with the SpaceMouse correct?
Is the Blue LED under the knob lighting up?
Is the Green LED turning on and Flashing?

Did you try a different USB port on your machine?
Is the cable plugged in all the way in both ports?

Hello, If you haven't done so already, restart your machine and see if that fixes the issue. If that does not work, then its possible you might need to reset your configuration by deleting the XML sheet for Catia V5. 1. Stop the driver by going to the 3Dconnexion Folder in the start menu and selecti...

Hello, Which driver version are you using? its possible you might just need to install a new driver to get it to work. I would suggest uninstalling the driver you have currently and installing 10.8.6 from our driver downloads page. https://3dconnexion.com/us/drivers/ Make sure to restart your machin...

Hello, We would need to reproduce the issue on our end to see what's causing it. i would suggest emailing our tech support team and giving them such info as your advanced settings in our driver and possibly a video of the issue. You can contact them here: https://3dconnexion.com/us/support-request/l...

Hello Edu,

You can try a lightly damped cloth and see if it helps, but it looks like the coating on the knob is coming off.
If the damp cloth does not help, then I would suggest contacting technical support https://3dconnexion.com/us/support-request/login/

Hello, How is the Enterprise plugged into your machine? IS it a hub or a directly into your machine? If via Hub,, does the hub have its own power source? i would recommend different USB ports on your machine first, just incase the one you are used to is getting faulty or dirty. if that does work you...

Hello,

is the device plugged directly into you Mac via USB cable?
If you are using an adapter, is it an Apple branded adapter?
Also, this is the CadMouse Wireless, no the CadMouse Compact Wireless correct?

Hello I would try and reach back out to them. The navlib folder should have done the trick but are you still seeing Fusion crash? Is the only issue you are having the buttons and Nav in Fusion? i would respond back to the last email support sent you. It's possible they may have overlooked it by acci...

Hello reedt,

This might be a stupid question but did you do a full restart of your machine after installing our driver?
Which version of SolidWorks are you using?

Hello Jieyujieyu,

Do you know the previous driver you had installed?
Was it 10.8.4 and you are now unable to uninstall it?
Can you tell me the steps you took when trying to install 10.8.6?

I would suggest contacting out Tech Support team https://3dconnexion.com/us/support-request/login/

Hello Marbleton, It does not look like RISA supports our driver, but its possible you might have some navigation if it supports a plug an play feature. Do you have any navigation at all? Any buttons? You can try configuring the GLOBAL XML sheet in the app data folder to see if you can get it to comm...

Hello floVM,

How is the device plugged in? Sometimes if its in a USB Hub that does not have its own power source then this could happen. Do you know which driver version you have also? Have you tried different USB ports on your machine?