Exnterprise bug - V1-V3 Keys

Questions and answers about 3Dconnexion devices on Windows.

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Exnterprise bug - V1-V3 Keys

Post by Libitina » Fri May 13, 2022 9:39 pm

Hi devs, appologies if this isn't the correct place but, I'm not sure where to post this as all threads are listed as Questions, no bug report thread.


I've recently was given the Enterprise Kit 2 and my first space mouse, :) being curious I've been trying it in all my software. All barring ZBrush seem to work fine, so a little info for you first. Sys info at base of post !

Windows 11 pro - fully updated.
I use 2 screens

1st. Main windows display samsung 36" Full HD 1080p

2nd. Display is the new Huion Kamvas Pro24" 4K
https://store.huion.com/uk/products/kamvas-pro-24-4k FYI ok !

When I try to store a Vkey (any) ZBrush doesn't seem to like this ( ill attach some images of what happens for you to see(check the UI size before and after). Whis some discussion and trial and error it may be that the V-keys do not take into account the display settings (scale) - both screens that I use are set to 150%

Some extra info found during testing, Even though I have a custom UI in ZB this is not the cause of the issue. If you launch ZB with the standard interface or Init Zbrush in prefs "the problem is the same" no matter but....

when I change the windows display setting to to default 100% scale on screen 1(Samsung) , the keys function as intended. !
This however is not the same for screen 2(Huion 24" 4K) , the problem is the same is the images that I've attached for you. !

I hope you can fix somehow, Although there's a workaround (change screen 1 scale back to 100%) I would rather keep them as they are for readability purposes. :)

Image before

Image After (compare UI)

Image placement at keypress

My system Info..
OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-JLF6P04
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B450 AORUS ELITE
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F62a, 29/03/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B450 AORUS ELITE
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22000.527"

Time Zone GMT Summer Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.5 GB
Total Virtual Memory 32.9 GB
Available Virtual Memory 25.6 GB
Page File Space 1.00 GB
Page File C:\pagefile.sys

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