Problem: Could not open USB port or no supported device found

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li502301450
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Joined: Fri Apr 01, 2022 8:40 pm

Problem: Could not open USB port or no supported device found

Post by li502301450 » Sat Apr 02, 2022 12:44 am

Hi,

I tried to connect the SpaceMouse Wireless in Ubuntu 18.04, but when I input "sudo /etc/3DxWare/daemon/3dxsrv -d usb" command, the terminal shows "Error: Could not open USB port or no supported device found! Exiting!".

When I input command "dmesg | grep usb", the log is following:
[ 1.914878] usb 2-4: new full-speed USB device number 4 using xhci_hcd
[ 2.072095] usb 2-4: New USB device found, idVendor=256f, idProduct=c652, bcdDevice= 1.02
[ 2.072098] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2.072100] usb 2-4: Product: 3Dconnexion Universal Receiver
[ 2.072101] usb 2-4: Manufacturer: 3Dconnexion

When I input command "lsusb", the 3d mouse is occupying usb 2-4:
Bus 002 Device 004: ID 256f:c652

Also, the log created by command "sudo /etc/3DxWare/daemon/3dxsrv -d usb -debug -E" shows:
3DxWareUNIX V1.8.0 ID 10505 log file
Process ID: 2579
Time: 2022-04-02 14:12:04
Machineinfo 1: Systemname=Linux, Nodename=k-laptop, Release=5.4.0-107-generic
Machineinfo 2: Version=#121~18.04.1-Ubuntu SMP Thu Mar 24 17:21:33 UTC 2022, Machine=x86_64
Runlevel-Info: 运行级别 5 2022-04-02 14:07 //the Chinese word means Runlevel

-----------------------------------

[2022-04-02 14:12:04] uddev.c, 1060: UdDevInit() 0x1d22260
[2022-04-02 14:12:04] 3dxsrv.c,806: displayname = :0
[2022-04-02 14:12:04] auth.c :: authGetUser(), FOUND: user = k, id = , line = :0, pid = 1407, host = :0, type = 7
[2022-04-02 14:12:04] auth.c :: authGetUser(), FOUND: user home = "/home/k"
[2022-04-02 14:12:04] 3dxsrv.c :: startupCommandLine(), authGetUser(), user=k
[2022-04-02 14:12:04] Error: Could not open USB port or no supported device found! Exiting!

For this case, what shall I do to connect the SpaceMouse?

Cuissedemouche
Posts: 2
Joined: Thu Apr 07, 2022 5:34 pm

Re: Problem: Could not open USB port or no supported device found

Post by Cuissedemouche » Thu Apr 07, 2022 5:41 pm

Hey,
I just bought a Spacemouse Compact and have the same problem.
After checking around, I discovered that my model wasn't supported on Linux.
I saw that the Spacemouse Pro was, and saw a wireless version second hand that I was planning to buy but I discovered that only the wired one has Linux support.
No idea why.
You can check that on this page:
https://3dconnexion.com/uk/supported-operating-systems/
I'm a bit disappointed by the Linux compatibility of those product.
I'm sad to have spend so much money for something that I can't use.

UtaSH
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Re: Problem: Could not open USB port or no supported device found

Post by UtaSH » Fri Apr 22, 2022 7:48 am

Unfortunately the SpaceMouse Wireless with the Universal Receiver and the SpaceMouse Compact are not supported by our Linux driver (which is from 2014 :( ). See here.

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