Scroll Wheel Unusable In MacOS 12.0.1

Questions and answers about 3Dconnexion devices on macOS.

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sholight
Posts: 1
Joined: Wed Oct 23, 2019 12:55 pm

Scroll Wheel Unusable In MacOS 12.0.1

Post by sholight » Wed Jan 05, 2022 1:17 pm

Ugh, once again we find yet another example of how 3D Connexion has zero interest in supporting Apple users. I'm sorry to start this post out in such a negative way but I am honestly at the end of my rope and pretty much ready to just say enough is enough and stop using 3D Connexion products.

I am a paid beta tester for a number of different industry CAD and model applications and it is literally my job to run the latest version of operating systems and applications. All the peripherals I use are able to match the pace of the OS release with the exception of 3D Connexion. For the last several years they have failed time-after-time to stay even remotely current with their drivers. The latest "beta" driver (10.7) offering is for MacOS 11, yet the current public release from Apple is 12. The beta 10.7 driver came out nearly two years ago now — that is one long @ss beta cycle. So I ask, what they heck is going on over at 3D Connexion and who at Logitech do we need to complain to? At this point I can only chalk it up to shear negligence and poor management. Companies a third the size of 3D Connexion are able to put out drivers consistent with Apple's OS release — so I ask, is 3D Connexion not interested in support Apple users? If the answer is no, then just tell us so we can move on and find a brand that is willing to support one of the largest customer bases in the world.

Okay now down to the issue at hand. Sometime over the last couple weeks, I suspect with the release of MacOS 12.0.1, the scroll wheel on CAD Mouse became completely unusable. Working in Vectorworks, C4D, or any Adobe product has become nothing short of completely painful. One or two steps of the scroll wheel will take you from a 25% Zoom to (and I kid you not, this is copy/paste) 1,159,788,837%. It is wholly inconsistent and makes zero sense. I've tried turn smart-scroll on and off, adjusting the scroll speed in the Apple mouse system pref (not that this should have any effect). I've tried running apps like Mos to limit scroll speed, but nothing helps.

I'm running 3DxWare version 10.7.0 (build 3411). My CadMouse Pro driver is 1.08. MacOS version is 12.0.1 (build 21A559) running on a Mac Pro (2019) 3.3 GHz 12-Core.

If anyone has any ideas (other than just buying a mouse from a different company which is my next move) I'm all ears. I'll give 3D Connexion till next week to respond and provide a solution, after that, I'm out! I've been a customer of their's for a long long time and convinced a lot of colleagues to purchase their products but I wouldn't recommend them to my worst enemy anymore.

cgarch
Posts: 17
Joined: Thu Sep 12, 2013 4:19 pm

Re: Scroll Wheel Unusable In MacOS 12.0.1

Post by cgarch » Thu Jan 06, 2022 12:11 pm

+1 on the scroll wheel issue, but I'll sidestep the rant. At least I'm not the only one with this issue. I'll just use my heavier Logitech wireless for now until the issue is resolved.

luping
Posts: 621
Joined: Wed Mar 20, 2019 5:54 pm

Re: Scroll Wheel Unusable In MacOS 12.0.1

Post by luping » Fri Jan 07, 2022 10:32 pm

who at Logitech do we need to complain to?
No one at Logitech, 3Dconnexion is again an independent company after year 2011. It's a small company with fewer than 50 people(from what I know in 3Dconnexion webpage at Linkedin), not enough sales income/revenue/profit to support enough engineering software/driver developers. MacOS major version update cycle is too fast, Apple's desktop operating system is notorious for bad backward compatibility management.

cgarch
Posts: 17
Joined: Thu Sep 12, 2013 4:19 pm

Re: Scroll Wheel Unusable In MacOS 12.0.1

Post by cgarch » Fri Jan 14, 2022 11:41 am

Can't be just a 3DConnexion issue, my heavier Logitech mouse is having exactly the same problem, even with unlocking the 'ratchet' on the wheel. Two-finger swiping on the touchpad, works well . . go figure.

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