Button Crash

Questions and answers about 3Dconnexion devices on macOS.

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Joined: Fri Aug 14, 2020 8:54 am

Button Crash

Post by jackrimonious » Fri Aug 14, 2020 8:58 am

I changed my buttons to "System Volume Down" and "System Volume Up" on my Macbook Pro running macOS Catalina 10.15.5 and it completely crashed with a garbled screen as soon as I pressed the volume down button.

Feels like the best thing would be to map rotating to control system volume but I'm now terrified to change any settings. Anyone know what's going on / how to do this correctly on Mac / why I spent $200 for something that made me lose a few hours of work?

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Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany

Re: Button Crash

Post by UtaSH » Fri Aug 28, 2020 5:22 am

Hi Jackrimonious,

would you please contact our Technical Support Team. Then we can collect crash dump from you and forward them to our development team.

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