Spacemouse wireless not working with Big Sur

Questions and answers about 3Dconnexion devices on macOS.

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Eze
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Spacemouse wireless not working with Big Sur

Post by Eze » Sat Nov 14, 2020 5:37 pm

Hi, I just got my Spacemouse wireless a week or so ago and set it up to use with sketchup on my Mac. I was using OS X Catalina and it was super simple and worked amazingly. What a refined product. Since Installing Big Sur and updating to the Beta driver I can't even get into 3d connection preferences and I have lost almost all functionality. Appreciate any help.

UtaSH
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Re: Spacemouse wireless not working with Big Sur

Post by UtaSH » Mon Nov 16, 2020 6:18 am

Hi Eze,

that is odd. Do you have a 3Dconnexion icon in your System Preferences?
I assume you did a reboot after the installation?

Eze
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Re: Spacemouse wireless not working with Big Sur

Post by Eze » Mon Nov 16, 2020 9:39 am

UtaSH, I did do a reboot after installation. and reinstalled and rebooted at least twice. I even tried going back to the non Big Sur Driver. I am on the Big Sur driver now all rebooted for the umteenth time. Still no proper reactions. My system preferences does have the 3D icon and I can open that(thank you). I use the space mouse for SketchUp and the preference is set for Sketchup.

Eze
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Re: Spacemouse wireless not working with Big Sur

Post by Eze » Mon Nov 16, 2020 9:47 am

More information. While using sketchup -

twist right - zoom
twist left - unzoom
tilt forward - nothing
tilt back - Mac doc appears
tilt left - nothing
tilt right - Mac doc appears
Pull up - nothing
push down - apple drop down menu appears
push right - widgets appear
push left - nothing

Eze
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Re: Spacemouse wireless not working with Big Sur

Post by Eze » Mon Nov 16, 2020 9:50 am

Just saw your question from other thread. No I cannot do anything in 3D viewer...

ngomes
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Re: Spacemouse wireless not working with Big Sur

Post by ngomes » Tue Nov 17, 2020 4:15 am

We believe to have identified the issue with SketchUp not working in macOS 11 (issue ref. MAC-244).

If confirmed, the fix will be available in the next driver build ("beta 6").

fsolanes
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Re: Spacemouse wireless not working with Big Sur

Post by fsolanes » Tue Nov 17, 2020 8:14 am

When do you expect Beta 6 driver to be available? Thank you

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Re: Spacemouse wireless not working with Big Sur

Post by ngomes » Tue Nov 17, 2020 9:53 am

fsolanes wrote:
Tue Nov 17, 2020 8:14 am
When do you expect Beta 6 driver to be available? Thank you
Can't say for sure but should be by week's end.

fsolanes
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Re: Spacemouse wireless not working with Big Sur

Post by fsolanes » Fri Nov 20, 2020 10:33 am

Can you share an update on the Beta 6 Driver to fix the Sketchup connectivity in Big Sur.

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Re: Spacemouse wireless not working with Big Sur

Post by ngomes » Fri Nov 20, 2020 12:22 pm

fsolanes wrote:
Fri Nov 20, 2020 10:33 am
Can you share an update on the Beta 6 Driver to fix the Sketchup connectivity in Big Sur.
Beta 6 failed verification (minor but important issue with the installer for SketchUp 2021). The fix is included in "beta 7" which is expected to be available early next week.

Eze
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Re: Spacemouse wireless not working with Big Sur

Post by Eze » Tue Nov 24, 2020 6:17 am

Any news on the update?

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Re: Spacemouse wireless not working with Big Sur

Post by ngomes » Tue Nov 24, 2020 6:35 am

Eze wrote:
Tue Nov 24, 2020 6:17 am
Any news on the update?
Sorry for not posting here.

Beta 7 (rev. r3274) was released earlier today. You can download the software from here. This beta is expected to work well with SketchUp up to and including version 2021 (released last week).

Eze
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Re: Spacemouse wireless not working with Big Sur

Post by Eze » Tue Nov 24, 2020 9:00 am

Thanks ngoms,

This new download has not improved my situation at all. There is no difference with my space mouse.

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Re: Spacemouse wireless not working with Big Sur

Post by ngomes » Tue Nov 24, 2020 9:24 am

Eze wrote:
Tue Nov 24, 2020 9:00 am
This new download has not improved my situation at all. There is no difference with my space mouse.
In that case, you may be looking at a different problem. Try using one the demos that ship with the driver (accessible from the "3Dconnexion" pane in Preferences) and check if we can at least confirm basic functionality for your SpaceMouse Wireless. You can also try using connected with a cable to see if there are any differences.

Eze
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Re: Spacemouse wireless not working with Big Sur

Post by Eze » Tue Nov 24, 2020 11:32 am

Ok, will do. I haven't been able to do the demos or anything since upgrading. However everything worked perfectly immediately before switching to Big Sur. So that is defiantly the variable... I don't know what else to reset etc. The mouse is talking to the computer albeit like a drunk pirate.

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