SpaceMouse Wireless says mouse is unknown

Questions and answers about 3Dconnexion devices on macOS.

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ChrisMower
Posts: 1
Joined: Fri Aug 27, 2021 11:37 am

SpaceMouse Wireless says mouse is unknown

Post by ChrisMower »

Very often when I turn the mouse on it doesn't work. When I look in the Properties panel it shows as Unknown.

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It is necessary to unplug the dongle and reinsert it.

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This is my system
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Can you please assist?
Thanks
ngomes
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Re: SpaceMouse Wireless says mouse is unknown

Post by ngomes »

ChrisMower wrote: Fri Aug 27, 2021 11:52 am When I look in the Properties panel it shows as Unknown.
The "unknown" label refers to the battery state: immediately after enabling the SpaceMouse, the battery level is not available. Once the device has been used, the battery charge level information is sent to the host computer and the panel is updated accodingly.

Try touch the sensor cap after turning the device on: it should update the battery charge level within a few seconds.
Nuno Gomes
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