problems CadMouse Pro / MacBook M1 Pro + Monterey

Questions and answers about 3Dconnexion devices on macOS.

Moderator: Moderators

Post Reply
constellation
Posts: 21
Joined: Sat Apr 09, 2022 2:56 am

problems CadMouse Pro / MacBook M1 Pro + Monterey

Post by constellation »

Hello,

Since I swap from a MacBookPro Intel w/ High Sierra to an M1Pro w/ Monterey,
my CadMouse Pro Wireless seem inusable: the bluetooth connection is very, very laggy (and the dongle isn't working on a mac).
Anyone has this issue too ?

I already tried to post in this forum about this problem but nobody accepted to publish my thread.
I contacted the support but they said just "it's not a known issue we can't help you" and they disappeared.

Can somebody please help me?
I spent some money in this mouse, I would like to be able to work with it.

Thanks,

a.
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: problems CadMouse Pro / MacBook M1 Pro + Monterey

Post by UtaSH »

Hello a.,

I am sorry that you had a negative experience with our support team. This must have been a misunderstanding. Of course we want to help you!

Have you tried to remove and re-pair the Bluetooth connection with your CadMouse Pro Wireless? We have had cases where this had to be done several times until the connection was well established.

How many devices are connected to your Mac by Bluetooth?
constellation
Posts: 21
Joined: Sat Apr 09, 2022 2:56 am

Re: problems CadMouse Pro / MacBook M1 Pro + Monterey

Post by constellation »

Yes I did test EVERYTHING.
Other M1 mac users are having the same problem.
Wake up.
Post Reply