Spacemouse driver not working in Ventura

Questions and answers about 3Dconnexion devices on macOS.

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ngomes
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Re: Spacemouse driver not working in Ventura

Post by ngomes »

cjadams wrote: Wed Jul 13, 2022 10:02 am i can confirm that the odd dialog didn't show up this time i installled and i only got one out of the 2 allows... note i even disabled gatekeeper and have the allow set to "anywhere"
Would it be possible for you to share a screenshot of the "Security & Privacy" pane?
cjadams
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Re: Spacemouse driver not working in Ventura

Post by cjadams »

ngomes wrote: Wed Jul 13, 2022 10:28 am
cjadams wrote: Wed Jul 13, 2022 10:02 am i can confirm that the odd dialog didn't show up this time i installled and i only got one out of the 2 allows... note i even disabled gatekeeper and have the allow set to "anywhere"
Would it be possible for you to share a screenshot of the "Security & Privacy" pane?
Here
Screenshot 2022-07-13 at 2.18.24 PM.png
Screenshot 2022-07-13 at 2.18.24 PM.png (130.48 KiB) Viewed 24975 times
ngomes
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Re: Spacemouse driver not working in Ventura

Post by ngomes »

cjadams, what is the output of the following command (used to check the SIP status) when run in Terminal?

Code: Select all

csrutil status
cjadams
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Re: Spacemouse driver not working in Ventura

Post by cjadams »

ngomes wrote: Wed Jul 13, 2022 11:42 am cjadams, what is the output of the following command (used to check the SIP status) when run in Terminal?

Code: Select all

csrutil status
Screenshot 2022-07-13 at 3.07.20 PM.png
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ngomes
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Re: Spacemouse driver not working in Ventura

Post by ngomes »

Thanks, cjadams. SIP is enabled, the driver installation succeeds but you never see the "allow" button in the "Security & Privacy" pane in System Preferences.

I'll have a word with my colleagues.
cjadams
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Re: Spacemouse driver not working in Ventura

Post by cjadams »

incorrect... - sip enabled or disabled does't seem to matter..

i get 1 and only 1 "Allow".. not 2 which i think i remember getting before on earlier os's - one for the helper and one for something else 3dc..

'm guessing that only part of the 2 drivers are loading!

NOTE also a bug probably the uninstall program doesn't kill the 3dc helper process and therefore hangs on uninstall

i had to kill it in activity monitor before the uninstall process would finish.. just fyi
cjadams
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Re: Spacemouse driver not working in Ventura

Post by cjadams »

ngomes wrote: Wed Jul 13, 2022 12:17 pm Thanks, cjadams. SIP is enabled, the driver installation succeeds but you never see the "allow" button in the "Security & Privacy" pane in System Preferences.

I'll have a word with my colleagues.
I also get this

Last login: Wed Jul 13 15:26:19 on console
cjadams@Phoenix ~ % csrutil status
System Integrity Protection status: disabled.
cjadams@Phoenix ~ % /Applications/3Dconnexion/3DconnexionHelper.app/Contents/MacOS/3DconnexionHelper
2022-07-13 15:34:11.571 3DconnexionHelper[1755:21757] Line -> * * 9D93Y2RD6L com.3dconnexion.dext (1.2.296/1.2.296) com.3dconnexion.dext [activated enabled], -> arr=(
"*",
"*",
9D93Y2RD6L,
"com.3dconnexion.dext (1.2.296/1.2.296)",
"com.3dconnexion.dext",
"[activated enabled]"
)
2022-07-13 15:34:11.571 3DconnexionHelper[1755:21757] VERSION: (
"",
"1.2.296",
"1.2.296",
""
), ver=1.2.296, short=1.2.296
2022-07-13 15:34:11.571 3DconnexionHelper[1755:21757] STATUS: [activated enabled]
2022-07-13 15:34:11.571 3DconnexionHelper[1755:21757] Error (DEXT): DEXT can't be installed !!!
2022-07-13 15:34:11.572 3DconnexionHelper[1755:21757] Error (DEXT): Please check status (systemextensionsctl) and permissions of DEXT ('Security & Privcay')!
2022-07-13 15:34:11.572 3DconnexionHelper[1755:21757] Attention: This instance will now terminate - another 3DconnexionHelper process is already running!
cjadams@Phoenix ~ %
cjadams
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Re: Spacemouse driver not working in Ventura

Post by cjadams »

BUT i still only see this

cjadams@Phoenix ~ % ps aux | grep 3dconnexion
cjadams 1842 0.0 0.0 34261852 736 s000 R+ 3:36PM 0:00.00 grep 3dconnexion
cjadams@Phoenix ~ %


The 3dc items are in both launch items and launch daemons..but it never did regenerate that locked symlink.. fyi.. that is still gone
zoomer
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Re: Spacemouse driver not working in Ventura

Post by zoomer »

May be unrelated but criticized in another thread.

Blue LED Ring arbitrarily switches on on my Space Navigator
although deactivated in Driver.
In this case it helps to just open Ventura System Settings.
Not even needed to switch to 3DCon Driver Tab - and LED
will go off again.
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Re: Spacemouse driver not working in Ventura

Post by ngomes »

zoomer wrote: Wed Jul 13, 2022 1:35 pm Blue LED Ring arbitrarily switches on on my Space Navigator
although deactivated in Driver.
Refer to this post here.

Please keep the discussion on topic (issues with macOS 13 "Ventura").
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Re: Spacemouse driver not working in Ventura

Post by zoomer »

ngomes wrote: Thu Jul 14, 2022 12:39 am
Please keep the discussion on topic (issues with macOS 13 "Ventura").
Hmmh, it happens with Ventura,
arbitrarily while working.

On macOS 12 the LED activated itself only after system wake up.
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Re: Spacemouse driver not working in Ventura

Post by ngomes »

zoomer wrote: Thu Jul 14, 2022 5:44 am On macOS 12 the LED activated itself only after system wake up.
On macOS 12, you were likely using v. 10.7.2 (or older) of 3DxWare 10. When you updated to "Ventura", you installed v. 10.7.3, the version where the bug with the LEDs was introduced.

You can confirm by uninstalling 10.7.3 and trying v. 10.7.2. The older version is available in the archive.
zoomer
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Re: Spacemouse driver not working in Ventura

Post by zoomer »

No, I already had 10.7.3 on macOS 12 before.

And I upgraded/migrated from macOS 12 to Ventura Public Beta,
therefore I did not need to install the Driver from scratch.
And therefore I did not had the Driver installation troubles which
other users described in this thread.
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Re: Spacemouse driver not working in Ventura

Post by ngomes »

zoomer wrote: Thu Jul 14, 2022 6:09 am No, I already had 10.7.3 on macOS 12 before.
You may want to check 10.7.2 just to confirm that the LED issue that you're seeing is indeed MAC-343.
And therefore I did not had the Driver installation troubles which
other users described in this thread.
The only issue related to macOS 13 "Ventura" that we are aware is the weird dialogue with only the "Security & Privacy" icon and an "OK" button. That dialogue appears to have been fixed in macOS 13 Beta 13.

All other issues (cannot allow DriverKit extension, driver does not recognise device) appear to be unrelated to macOS 13. In the case of the "allow" issue with the DriverKit extension, we have seen customers unable to find the "allow" button in the "Security & Privacy" pane since macOS begun to force users to acknowledge the installation of system extension, both kernel and DriverKit extensions. We do not know what causes it.
cjadams
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Re: Spacemouse driver not working in Ventura

Post by cjadams »

can you guys confirm that there should be two allow items not just one? Are there two sides of the driver one driver for the device and one driver for the function keys? If so that might explain a lot because the puck always seems to work for me it's always the function keys that don't if that helps


what is the case that there are two drivers that need accepting that might explain a lot one driver is loading and one is not can you confirm?
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