3DConnexion mouse not working properly with Inventor 2022

Questions and answers about 3Dconnexion devices on Windows.

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lcorrea@swenergy.com
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3DConnexion mouse not working properly with Inventor 2022

Post by lcorrea@swenergy.com »

Hi

I have been using my 3D connexion spacemouse pro without any issues with Inventor 2019, recently we upgraded inventor from 2019 to 2022 and I can't customize the buttons, the mouse is working and I can rotate the designs; however, when I try to assign a hotkey to a button, it doesn't respond and it acts like if I didn't assign a hotkey previously.

I reinstalled inventor2 times and the mouse software 3 times and is not fixing the issue.

How can I fix this?

Thank you
luping
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by luping »

What the version number of your installed 3DxWare driver? Try the latest version 10.8.2.
aalsalihi
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by aalsalihi »

Hi lcorrea@swenergy.com,

It seems the plugin for the buttons might not be installed or you might need to do cleaning for driver configuration.
Please create a case for our technical support here https://3dconnexion.com/us/support-request/ or you can give them a call here https://3dconnexion.com/us/support/# they should be able to help :wink:

Regards,
Abdul. A
Madthought
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by Madthought »

Did you find a solution to this problem?
Im having the exact same issue.
ngomes
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by ngomes »

Madthought wrote: Wed Mar 23, 2022 11:35 pm Did you find a solution to this problem?
Im having the exact same issue.
In Inventor, go to the "Add-In Manager" panel (ribbon tab "Tools" > "Add-Ins") and check if the add-in "3DxInventor" is loaded and set to load automatically. If the add-in is not listed, then re-install the 3DxWare 10 software and ensure the add-in for Inventor is selected for installation.

The add-in for Inventor 2022 is included in v. 10.7.2 of 3DxWare 10 and newer.
Nuno Gomes
dbockhop
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by dbockhop »

ngomes wrote: Tue Mar 29, 2022 2:37 am
Madthought wrote: Wed Mar 23, 2022 11:35 pm Did you find a solution to this problem?
Im having the exact same issue.
In Inventor, go to the "Add-In Manager" panel (ribbon tab "Tools" > "Add-Ins") and check if the add-in "3DxInventor" is loaded and set to load automatically. If the add-in is not listed, then re-install the 3DxWare 10 software and ensure the add-in for Inventor is selected for installation.

The add-in for Inventor 2022 is included in v. 10.7.2 of 3DxWare 10 and newer.
I am having a similar issue to lcorrea. I was running Inventor 2016 and 2017 just fine with my SpaceNavigator mouse for the past 3 years with the buttons on the side being used as hotkeys. Updated to Inventor 2021 last week and haven't been able to make the hotkeys work within Inventor.

Tried following your advice and it has not help. Now have 10.8.7 of 3DxWare installed. Buttons work fine outside of Inventor.
ngomes
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by ngomes »

dbockhop wrote: Mon Apr 18, 2022 12:03 pm Tried following your advice and it has not help.
Is the "3DxInventor" add-in listed in the "Add-In Manager" panel?
dbockhop
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by dbockhop »

[/quote]Is the "3DxInventor" add-in listed in the "Add-In Manager" panel?
[/quote]

Yes, and it is set to "Automatic / Loaded".
ngomes
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by ngomes »

dbockhop wrote: Tue Apr 19, 2022 7:39 am Yes, and it is set to "Automatic / Loaded".
With Inventor still on the foreground, open "3Dconnexion Properties", click on "Buttons" and expand one of the buttons: can you find an "Inventor" category with several sub-categories and commands?
dbockhop
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by dbockhop »

ngomes wrote: Tue Apr 19, 2022 8:44 am
dbockhop wrote: Tue Apr 19, 2022 7:39 am Yes, and it is set to "Automatic / Loaded".
With Inventor still on the foreground, open "3Dconnexion Properties", click on "Buttons" and expand one of the buttons: can you find an "Inventor" category with several sub-categories and commands?
When I navigate to "Buttons" it does show the "Inventor" category. It does not have sub-categories within it, but it does list a lot of commands. The two I hotkey is the "Measure" tool and 'iProperties". Both of these show up in the list of commands, but do nothing when hotkeyed and pressed.
ngomes
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by ngomes »

We may have found the problem.

If so, it's a bug in our software and we're tracking it with reference WIN-1038. We expect to deliver a fix in the 10.8.8 release.
Spunky
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by Spunky »

Hi,

when will you publish the 10.8.8 release?
I'm having the same issue with 10.8.7.3448.

- Inventor 2022
- Plugin activated
- The keybindings are not usable. Even presets are not used correctly.
ngomes wrote: Wed Apr 20, 2022 12:30 pm We may have found the problem.

If so, it's a bug in our software and we're tracking it with reference WIN-1038. We expect to deliver a fix in the 10.8.8 release.
ngomes
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by ngomes »

Spunky wrote: Mon May 16, 2022 2:18 am when will you publish the 10.8.8 release?
The next planned release is still a number of weeks away.

We think we know what is going on with WIN-1038 and we should have something (untested code) to share within a week or so.
Andrei711
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by Andrei711 »

I have the same issue with Inventor 2022 and 3D connection mouse V 10-8-7.
Are we going to be notified when new update is available? (V 1088)
What is WIN-1038?
Thank you for your help.
ngomes
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Re: 3DConnexion mouse not working properly with Inventor 2022

Post by ngomes »

Andrei711 wrote: Mon May 23, 2022 2:45 pm Are we going to be notified when new update is available? (V 1088)
I expect to follow up here when we ship the software, yes.
What is WIN-1038?
WIN-1038 is the internal identifier of this bug. You will see it referenced in the release notes for v. 10.8.8 of 3DxWare 10.
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