Space Mouse Hotkeys stopped working one day

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louvfx
Posts: 3
Joined: Wed Jun 29, 2022 9:29 pm

Space Mouse Hotkeys stopped working one day

Post by louvfx »

Hi,
So up until last week, I had never had any issues with my space mouse. One day, I noticed that all of my hotkeys did not work anymore. (just the joy stick works & gimbal lock button )

Btw, this was the case with ANY software I opened, however my software of choice is Zbrush
To my knowledge, I think I tried everything humanly possible with no luck.

I tried:
Uninstalled drivers & reinstalled to the latest ( 10.8.7 )
Uninstalled drivers, did a clean reg edit via instructions
https://3dconnexion.com/us/support/faq/ ... n-windows/

plugged usb into another port (what the hell)
Tried updating win 11 to another build (just in case)

I am waiting to hear back from support, but I am so lost without my space mouse.
I am hoping someone had the same problem and found the solution.
Thanks!
jwick
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Re: Space Mouse Hotkeys stopped working one day

Post by jwick »

It would be best to talk to someone about this.
If you don't talk to tech support in the next few days post back here and I'll try to help (it will be a lengthy not so efficient exchange).

I would start by collecting a Diagnostic file (Shift + RMB on the 3Dx systray icon).
I'd check the driver log file to see if your kb keys are actually being sent.
Then I'd check the condition of the 3DxKMJ driver (which does the kb emulation).
There is an option in the latest driver to use a different mechanism to send those keys (though I've not heard of a problem with the normal mechanism).

More than likely it is something simple...that will just take a while to find.
louvfx
Posts: 3
Joined: Wed Jun 29, 2022 9:29 pm

Re: Space Mouse Hotkeys stopped working one day

Post by louvfx »

Ok, fantastic. I will do that asap.

Thanks a bunch!
louvfx
Posts: 3
Joined: Wed Jun 29, 2022 9:29 pm

Re: Space Mouse Hotkeys stopped working one day

Post by louvfx »

EDIT:: So I ran the Diagonostic (Have no idea how to read it) and will wait until I hear back from support.
So you gave me food for thought and I swapped out my keyboard for another. No luck, same crap.

Oddly, If I select shortcuts from the little arrow on right dropdown, and choose a program shortcut, it does work.
But I cannot make shortcut changes from the keyboard. (ANY keyboard)

One final note:
When the shortcuts did fail to work, they were still all selected as shortcuts in the settings.
I hope support reaches out soon.

Thanks
Lou
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