SpaceMouse Enterprise screen tiff's not loading

Questions and answers about 3Dconnexion devices on Windows.

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Phil999
Posts: 425
Joined: Tue Jun 30, 2009 5:20 am

SpaceMouse Enterprise screen tiff's not loading

Post by Phil999 »

hello, it's been a long time since I've got a problem with 3dx devices, and this one seems to be only a minor issue, but I haven't found a solution yet.

OS: Windows 10, driver version 10.8.12, FW 4.41

Problem description:
The device is working fine, only the screen keeps showing the SpaceMouse Enterprise logo, whatever application is in focus. Different profiles appear to load and function properly. The computer is a dual-boot Windows 10 system, however the OS where the issue is happening is older.

Troubleshooting that I have done:
- detach the device, deinstall driver, reboot
- install driver, attach device - same result

- reset all settings
- import some settings from other OS, without Global settings - again, no change

Maybe I should do a clean install? Before I do that, I thought I would ask here first. And I'm also interested why this is happening. It used to work fine for years, the issue started some time ago, I don't remember exactly. I use this older OS only occasionally. Thank you.
Space Navigator x2, Space Pilot, Space Pilot Pro, SpaceMouse Enterprise
Phil999
Posts: 425
Joined: Tue Jun 30, 2009 5:20 am

Re: SpaceMouse Enterprise screen tiff's not loading

Post by Phil999 »

oh, I forgot to say that on the newer OS (same computer, dual-boot), the screen tiff's load fine. So it's not a faulty device, or a wrong USB port. It appears to be on the driver level, where the driver switches the image depending which application is in focus. On one OS it is working, on the other it is not.
Space Navigator x2, Space Pilot, Space Pilot Pro, SpaceMouse Enterprise
jwick
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Re: SpaceMouse Enterprise screen tiff's not loading

Post by jwick »

Hi Phil999,

Is this a new machine?
Desktop or notebook?
Are you running any Citrix software on the O/S that doesn't work?
Do the buttons/cap work in this condition?
Does unplugging/replugging the SME fix the LCD?
Is it the same driver version on each O/S? If not, what are the two driver versions?

Thanks,
Jim
Phil999
Posts: 425
Joined: Tue Jun 30, 2009 5:20 am

Re: SpaceMouse Enterprise screen tiff's not loading

Post by Phil999 »

Hello Jim,

The computer is a workstation with lots of drives and two graphic cards. From about 2015. It is connected to a local network without internet connection, the OS's are as they are, unchanged. No Citrix software is running. The cap and the buttons work, and from what I can tell, they also change according to the application in focus. So the device is fully functional on the older OS except the LCD, and fully functional on the newer OS. Unplugging and re-plugging does not help. The used USB port is the same, the cable directly attached, without USB hub.

Driver versions:
older OS, Windows 10: 10.8.12 (where the LCD does not work)
newer OS, Windows 10: 10.8.11
Space Navigator x2, Space Pilot, Space Pilot Pro, SpaceMouse Enterprise
jwick
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Re: SpaceMouse Enterprise screen tiff's not loading

Post by jwick »

Hi Phil999,

Could you please send me a log file from the machine (OS) that does not work?
(3Dx systray icon->Write Log File...(reproduce problem) ...send %localappdata%\3Dconnexion\3DxWare\3DxService.log)
Email a link if the file is too big.

Thanks,
Jim
Phil999
Posts: 425
Joined: Tue Jun 30, 2009 5:20 am

Re: SpaceMouse Enterprise screen tiff's not loading

Post by Phil999 »

funny detail: your name appears in the log file. Maybe because you fixed my profiles some time ago.
Attachments
3DxService.zip
(12.33 KiB) Downloaded 61 times
Space Navigator x2, Space Pilot, Space Pilot Pro, SpaceMouse Enterprise
jonas-dc
Posts: 2
Joined: Tue Mar 21, 2023 2:45 am

Re: SpaceMouse Enterprise screen tiff's not loading

Post by jonas-dc »

Hi, I've been having the same issue. It's not constant and sometimes it's fixed when I restart my laptop. This has been going on for about 6 months if I would have to guess. Drivers are up-to-date... It's my work laptop so I'm not able to do much but I can ask IT.

@jwick, can you help? What other information do you need?
jonas-dc
Posts: 2
Joined: Tue Mar 21, 2023 2:45 am

Re: SpaceMouse Enterprise screen tiff's not loading

Post by jonas-dc »

Hi, I've been encountering the same problem. @Jwick, would you be able to help?
Attachments
3DxService.zip
(23.24 KiB) Downloaded 56 times
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