CAD mouse wireless left click not always registering in Sketchup.

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Kingbob
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Joined: Thu Apr 08, 2021 12:52 am

CAD mouse wireless left click not always registering in Sketchup.

Post by Kingbob » Thu Apr 08, 2021 1:00 am

Hi

I have a Spacemouse wireless kit with the wireless CADmouse, and ive found that the left click on the CAD mouse doesnt always register when clicking icons on the menus in Sketchup 2021. I can feel the button click, and i can even see the icon i click depress, but the click doesnt seem to register.
This only seems to happen in Sketchup, all other applications seem fine.
If i swap to a Dell or Logitech mouse, the problem goes away.

My system is Windows 10 Pro, and im using Sketchup 2021, version 21.0.339, though the problem has existed with this mouse in a few versions now.
The 3dXware is version 10.7.1.3280, 3DXWinCore version 17.7.1.17950.

I cant tell if the issue is a driver issue, or a button bounce issue.

Suggestions?

Thanks

claireh
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Re: CAD mouse wireless left click not always registering in Sketchup.

Post by claireh » Thu Apr 08, 2021 9:57 am

Hi King,

I haven't heard of any issues with mouse clicks specifically in SketchUp. The left and right mouse buttons are dependent of the driver. Instead, they are detected just as any other mouse would when you plug it in.

It's possible the issue is actually happening across the board, but it only becomes noticeable once you're in SketchUp. It's possible a firmware update might help. Please reach out to our technical support team here: https://3dconnexion.com/support/
Claire

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