help my space navigator has a skin disease....... serious!

Questions and answers about 3Dconnexion devices on Windows.

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Phil999
Posts: 409
Joined: Tue Jun 30, 2009 5:20 am

Re: help my space navigator has a skin disease....... serious!

Post by Phil999 » Sat Jun 22, 2019 4:39 pm

sorry to hear and see such damage. I can only guess that it may have something to do with hot climate or high humidity.

Because I have two Space Navigator devices from the first batch, soon after they were available. Can't remember the date, but they must have been fabricated with the old formula. Both of them are still in daily use. They look, feel, and function as new. One of them needs calibration more often, the other one maybe once a year. I can't say that I work in a very clean environment, and to be honest I don't wash my hands too often.

So I would say it is nobody's fault if the surface gets ugly. The devices are well built and last over a decade, these are quality products. It must be the climatic condition, or cleaning agents, soap remnants with high/low ph value, perfumes where the alcohol acts as a solvent, something like that. Difficult to say.

But I know the problem from other - mostly cheap - electronic devices. The best thing is probably to remove the coating, as advised before. It worked for me.
Space Navigator x2, Space Pilot, Space Pilot Pro, SpaceMouse Enterprise

pintom
Posts: 10
Joined: Thu Mar 26, 2009 8:00 am
Location: Fort Worth, TX

Re: help my space navigator has a skin disease....... serious!

Post by pintom » Sun Jun 23, 2019 2:42 pm

We pay good money for these expensive products and we shouldn't have to remove a surface finish because it is faulty. The customer shouldn't have to modify the product to be able to use it as intended. The poor excuse of "the environment, PH of the user, etc., is not an answer for a faulty surface finish. 3dconnexion owes their customers a refund for these faulty products.
3dconnexion Hardware: SpaceMouse Pro USB, CADMouse
Computer: HP ZBook Studio G3
OS: Windows 10 Pro

BillBreedon
Posts: 1
Joined: Tue Feb 18, 2020 6:34 am

Re: help my space navigator has a skin disease....... serious!

Post by BillBreedon » Tue Feb 18, 2020 6:41 am

European users might note that the 3dconnexion guarantee notwithstanding, EU law means that the device must be for for purpose and last a reasonable length of time. There is obviously a design fault with the original surface which showed up pretty early on.

Kyphor
Posts: 2
Joined: Mon Oct 26, 2020 8:08 am

Re: help my space navigator has a skin disease....... serious!

Post by Kyphor » Mon Oct 26, 2020 8:40 am

First off, I'd like to say thanks for the information.

I jumped on here because the rubber-ish coating on the inset portion of my SpaceMouse PRO has become guey. It was always a little sticky, but it is absolutely gross. I think I will try some of the remedies using cleaners to remove the coating. I agree with the statement that was made regarding the cleaners; they no doubt have caused some degradation of the coating. However, I did not see in the instructions any exlusions to specific cleaning methods. I am using the same wipes that I use to clean my keyboard and mouse. The latter has a rubber coating on portions and it is not melting.

Not having any issues with the knob though. I did not purchase this unit, it was provided to me through my work, but I would serioulsy reconsider purchasing one on my own or a replacement for work use.
Stickymess.jpg
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UtaSH
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Location: Munich, Germany
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Re: help my space navigator has a skin disease....... serious!

Post by UtaSH » Tue Oct 27, 2020 8:29 am

Hi Kyphor,

please contact our Technical Support Team.

mhoopes
Posts: 74
Joined: Thu Dec 07, 2006 10:48 am
Location: Campbell, CA

Re: help my space navigator has a skin disease....... serious!

Post by mhoopes » Tue May 04, 2021 9:32 am

My 2013 SpaceMouse Pro has a similar issue as the one Kyphor's report, as does my Logitech Illuminated Keyboard. I suspect that the reason the material breaks down in this manner is due to its reaction with skin oils over time, not other environmental conditions.

My plea to 3Dconnexion, for the SpaceMouse Pro: could you publish a template for cutting out some adhesive silicone rubber to replace this stuff, once I remove it? It's difficult to trim it cleanly after application.
Michael Hoopes

carolynperry
Posts: 1
Joined: Wed May 05, 2021 9:42 am

Re: help my space navigator has a skin disease....... serious!

Post by carolynperry » Wed May 05, 2021 9:57 am

Unfortunately that's the thing with most products nowadays. They're all designed to last just a bit past their warranty period. Companies test everything they sell and have a pretty good idea how long each of their products will last under typical usage. Your only options will be to clean it carefully, as in the case of goo build up from your hands, or to replace the rubber piece yourself.

mark_melb
Posts: 1
Joined: Thu Mar 11, 2021 5:01 pm

Re: help my space navigator has a skin disease....... serious!

Post by mark_melb » Fri May 07, 2021 11:59 pm

Isopropyl Alcohol should work on it. Same with your $2500 camera.

mhoopes
Posts: 74
Joined: Thu Dec 07, 2006 10:48 am
Location: Campbell, CA

Re: help my space navigator has a skin disease....... serious!

Post by mhoopes » Mon May 10, 2021 5:15 am

Tried that. It’s not build-up, however, it’s break-down. The lipids from our skin are a slow-acting solvent for the grippy elastomer polymer material.
Michael Hoopes

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