Draftsight zooming bug

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MeksuJani
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Joined: Fri Aug 21, 2020 1:07 am

Draftsight zooming bug

Post by MeksuJani » Fri Aug 21, 2020 2:15 am

Hi,

I have had an issue for years with 3DConnexion spacemouse and Draftsight. The problem is that in theory you could edit the moving directions in advanced settings, but in practice its always bugged.

Example:
I want Spacemouse to behave the same it behaves in Solidworks drawing environment: You push forward, drawing goes further = zoom out and when you pull to yourself, it zoom in. You move to right, drawing moves right and so on.

No matter what settings I use, some of the directions gets reversed everytime, see the attached files. If I manage to get the zoom to work properly, Up/Down movement gets reversed. If I get Up/Down movement to work properly, the zoom gets reversed.

I have tried every single possible combination in the settings with 3 different computers and with multiple different versions during my career as an engineer and this problem has been there always. For a while we had Autocad as 2D program and with that spacemouse worked properly.

This whole thing wouldnt be a problem if I had to use only one of these programs, Draftsight or Solidworks, but I have to switch between them on daily basis, so basically I cant use the spacemouse with draftsight because it behaves wrong and it cant be fixed in settings.
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UtaSH
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Re: Draftsight zooming bug

Post by UtaSH » Wed Aug 26, 2020 3:00 am

Hi MeksuJani,

which version of Draftsight do you have?
Which driver version do you have installed?

Please check if removing the user-specific configuration file for Draftsight and starting with the default would make a difference.
  • Close Draftsight.
  • Navigate to the folder %APPDATA%\3Dconnexion\3DxWare\Cfg. (Usually C:\Users\username\AppData\Roaming\3Dconnexion\3DxWare\Cfg.)
  • Remove the file DraftSight.xml. (Or move it to a different location.)
  • Start Draftsight and check the navigation.
Let me know what you find out.

MeksuJani
Posts: 2
Joined: Fri Aug 21, 2020 1:07 am

Re: Draftsight zooming bug

Post by MeksuJani » Mon Sep 07, 2020 4:54 am

Hi UtaSH, thank you for your reply.

I am using Drafsight version 2020 SP1.
I am using the newest 3DConnexion drivers available.

I had file named "DraftSight_S80.xml" in the folder you described and deleted that. After the deletion I had to make the settings again, but the same bug still appears. No matter what settings I use, one of the movements gets reversed and it is not behaving the same as in SolidWorks.

UtaSH
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Re: Draftsight zooming bug

Post by UtaSH » Mon Sep 07, 2020 8:50 am

Hi MekseJani,

would you please contact our Technical Support Team? Once the team replies back please provide a 3DxDiag file. Please proceed as follows:
  • Right click the 3Dconnexion icon in the system tray and select "Write Log file" (if it is not yet activated).
  • Stop the driver (Windows -> Start -> All Apps -> 3Dconnexion -> Stop Driver).
  • Next start the driver (Windows -> Start -> All Apps -> 3Dconnexion -> Start Driver).
  • Open the the CadMouse Settings window. Note the time of your system and how you opened it.
  • In case you get an error please make a screenshot.
  • Press the Shift button and hold and right click the 3Dconnexion icon. Select "Run Diagnostics".
  • In the window of the 3Dconnexion Diagnostics Tool click "Collect System Information ...".
  • This will take a few minutes and at the end an Explorer window will open at %TEMP\3Dconnexion\3DxDiag. You will find there a zip file that you should either send to the Support Team or provide a location where it can be dowloaded in case it is too large to send via email.

TDC
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Joined: Sun Aug 01, 2021 5:02 pm

Re: Draftsight zooming bug

Post by TDC » Sun Aug 01, 2021 5:03 pm

Hi Guys, I face the same problem. Did you ever got this fixed?

aalsalihi
Posts: 113
Joined: Mon Apr 15, 2019 9:14 am

Re: Draftsight zooming bug

Post by aalsalihi » Mon Aug 02, 2021 9:47 am

Hi TDC,

We had an open bug WIN-446 for Draftsight 2019 issue with driver 10.6.2 and got resolved with driver 10.6.3
The current driver on our website is 10.7.4. Did you try installing this driver to see if it functioning?
Have you tried doing cleaning for driver configuration? Sometimes if you update from one driver to another, some configurations get corrupted in which you would need to do cleaning to test it. Here's an FAQ for that https://3dconnexion.com/us/support/faq/ ... n-windows/

If its still an issue then generate a log file and contact our Technical Support Team via phone here https://3dconnexion.com/us/support/# via email here https://3dconnexion.com/us/support-request/

Regards,
Abdul. A

TDC
Posts: 2
Joined: Sun Aug 01, 2021 5:02 pm

Re: Draftsight zooming bug

Post by TDC » Mon Aug 02, 2021 11:46 am

Thank you very much for your answer. I will try to see if I can fix it following your instructions. 3D Connection is a great tool, works perfect with our Fusion 360 and Inventor, now we try to use in on DraftSight and discovered this little bug. Back soon...

jwick
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Re: Draftsight zooming bug

Post by jwick » Mon Aug 02, 2021 12:44 pm

Which version of DraftSight.
There was a significant change at version 19.
You will have issues if you go back and forth between 19+ and pre-19.

fruiz
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Joined: Tue Sep 21, 2021 7:33 am

Re: Draftsight zooming bug

Post by fruiz » Tue Sep 21, 2021 7:43 am

Hello,

We are experiencing the same issue with one of our devices and draftsight 2020. Did you ever got a reply from support on this? Was this fixed on your end?

Thank you!

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