'3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Questions and answers about 3Dconnexion devices on Windows.

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ship69
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'3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by ship69 » Wed Oct 13, 2021 12:34 pm

Hello

1. I recently installed version 10.8.2 (64 bit version). I am running Windows10 (x64)

2. I can't get my "3D SpaceMouse - Wireless" to work using OnShape (web). Until recently it WAS working!

3. I keep getting error message saying "3DxWare stopped unexpectedly"

And sure enough I can't get the trainer to work either.
Should I be installing the 64 bit to match my Windows operating system, or the 32 bit version?
Should I uninstall and re-install a previous version of the 3DxWare?

J

ship69
Posts: 13
Joined: Wed Jan 13, 2016 11:22 am

Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by ship69 » Wed Oct 13, 2021 12:44 pm

PS I am now getting another error:

"Error: Could not locate an installed 3Dconnection device.
Please install you motion controller driver software
before proceeding."

How do I install my "motion controller driver software" ?

Should I completely re-install the file: 3DxWare64_v10-8-2_r3385.exe (64 bit version)
If so how should I best do the uninstall?
e.g. Should I use something like Revo Uninstaller to make sure that no junk is left behind?

Or should I install the 32 bit version?
Or should I install an older version?

J

ship69
Posts: 13
Joined: Wed Jan 13, 2016 11:22 am

Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by ship69 » Wed Oct 13, 2021 1:32 pm

Also do I need to update the firmware of my 3D Spacemouse (wireless) and if so how should I do that?

ship69
Posts: 13
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Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by ship69 » Wed Oct 13, 2021 2:23 pm

UPDATE:
Out of increasing desperation, I have now installed version 10.6.4 of the "3DxWare10" software.

I found it here:
https://3dconnexion.com/uk/archived-dri ... s-10-64bit

At least it hasn't instantly crashed... like the recommended v10.8.2.3385 was doing!

OP

bluevoice
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Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by bluevoice » Wed Oct 13, 2021 2:36 pm

I have the exact same issue with the latest 10.8.2 version and I had to revert to the 10.6.4 version. Is there a solution for this issue?

jwick
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Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by jwick » Wed Oct 13, 2021 11:44 pm

Sorry. My bug. This is a bug in the handling of the old original device-specific wireless receiver.

A Universal Receiver should work and the device should work with the USB cable. The device would also work with the wireless receiver built into the Keyboard Pro.

A fix will be released shortly. Date TBD.

If you want to use the device-specific wireless receiver, the best release to use is 10.7.4 (not 10.6.anything). If you go to 10.6.x you will have problems with your old saved settings.

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Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by ngomes » Thu Oct 14, 2021 4:19 am

The previous software version, 10.7.4, can be downloaded from the "archive" here.
Nuno Gomes

luping
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Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by luping » Thu Oct 14, 2021 8:41 am

jwick wrote:
Wed Oct 13, 2021 11:44 pm
Sorry. My bug. This is a bug in the handling of the old original device-specific wireless receiver.

A Universal Receiver should work and the device should work with the USB cable. The device would also work with the wireless receiver built into the Keyboard Pro.

A fix will be released shortly. Date TBD.

If you want to use the device-specific wireless receiver, the best release to use is 10.7.4 (not 10.6.anything). If you go to 10.6.x you will have problems with your old saved settings.
I can attest to this bug, immediately after I switched from a 3Dconnexion universal wireless receiver to SpaceMouse Pro Wireless' receiver with a 'Pro' name silk screen, the 3DxService.exe crashed, it led to the unresponsiveness of SpaceMouse Pro Wireless operation.

AnthT
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Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by AnthT » Fri Oct 15, 2021 12:14 am

hmm, I tried plugging in via USB and my space mouse charges, but isn't recognised as a USB device

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Re: '3D Spacemouse-Wireless' keeps crashing. Which driver should I use? (on Windows 10 x64)

Post by jwick » Fri Oct 15, 2021 1:35 am

AnthT,
hmm, I tried plugging in via USB and my space mouse charges, but isn't recognised as a USB device
Windows says this when you attach it?
That's much more interesting.
I assume you have done the usual: reboot, disconnect, try a different USB port...

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