Windows 11 - CADMouse Vertical Scroll function Issues

Questions and answers about 3Dconnexion devices on Windows.

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smb5823
Posts: 2
Joined: Tue Aug 21, 2012 6:25 am

Windows 11 - CADMouse Vertical Scroll function Issues

Post by smb5823 » Tue Nov 23, 2021 11:46 am

New PC with Windows 11 installed.
Latest 3D Connection Driver Package installed

When Mouse is attached via USB, all is fine but when working wirelessly with the Universal Receiver when using the scroll wheel in ALL Applications and Browsers, the Mouse Jumps erratically. Sometimes one whole page, sometimes 2 or 3 pages and within Browsers from first visible screen to the last, with ALL intermediate pages missed.

Universal Receiver Installed with CADMouse paired correctly.
CADMouse Compact Settings:
Mouse Wheel Scroll Speed is set to 3 lines with Smart Scrolling enabled.

This is happening with Smart Scrolling enabled or disabled.

I've checked the Windows 11 SETTINGS/BLUETOOTH & DEVICES/MOUSE properties and this is also set at Vertical Scrolling of 3 lines.

The only way I can currently navigate is to use the vertical scroll bar and single clicking on the down arrow.

The whole point of having a wireless mouse is to use it wirelessly!!

Does anyone else have this issue?

luping
Posts: 579
Joined: Wed Mar 20, 2019 5:54 pm

Re: Windows 11 - CADMouse Vertical Scroll function Issues

Post by luping » Thu Nov 25, 2021 7:04 pm

Start a support ticket to report the issue/bug to 3Ddconnexion.
https://3dconnexion.com/us/support-request

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