Horrible lag with SpaceMouse Compact

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lensdigital
Posts: 7
Joined: Mon Nov 01, 2021 6:39 am

Horrible lag with SpaceMouse Compact

Post by lensdigital »

I've been using my SpaceMouse for a long time on this Windows 10 machine. All of the sudden, yesterday after Windows update, it's not longer usable. Every movement I make with mouse is lagging for several seconds in any application, including 3DConnexion home Demo. I've tried resetting settings, reinstalled latest driver (3DxWare64_v10-8-3_r3389), rebooted several times... Tried different USB port.
Please help!
luping
Posts: 940
Joined: Wed Mar 20, 2019 5:54 pm

Re: Horrible lag with SpaceMouse Compact

Post by luping »

How about uninstalling the Windows update you just installed, or shall I say try to rollback the Windows 10 operating system to a previous restore point?
lensdigital
Posts: 7
Joined: Mon Nov 01, 2021 6:39 am

Re: Horrible lag with SpaceMouse Compact

Post by lensdigital »

Strangely enough when I looked at update history no updates showed recently. Fortunately i was able to get it working finally by plugging into external USB hub.
luping
Posts: 940
Joined: Wed Mar 20, 2019 5:54 pm

Re: Horrible lag with SpaceMouse Compact

Post by luping »

luping wrote: Wed Dec 08, 2021 2:58 am How about uninstalling the Windows update you just installed, or shall I say try to rollback the Windows 10 operating system to a previous restore point?
Try to update the firmware of the universal receiver or the SpaceMouse Wireless itself when plugged into PC USB port via cable, here's the download link to 3DxWare firmware update tool:
https://www.3dconnexion.com/technical_s ... r17928.exe
firmware update process.png
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lensdigital
Posts: 7
Joined: Mon Nov 01, 2021 6:39 am

Re: Horrible lag with SpaceMouse Compact

Post by lensdigital »

Thanks but it's wired
lensdigital
Posts: 7
Joined: Mon Nov 01, 2021 6:39 am

Re: Horrible lag with SpaceMouse Compact

Post by lensdigital »

Is there a firmware for wired version?
luping
Posts: 940
Joined: Wed Mar 20, 2019 5:54 pm

Re: Horrible lag with SpaceMouse Compact

Post by luping »

lensdigital wrote: Wed Dec 08, 2021 5:09 am Is there a firmware for wired version?
The same firmware update tool applies to wired version as well, just try it.
lensdigital
Posts: 7
Joined: Mon Nov 01, 2021 6:39 am

Re: Horrible lag with SpaceMouse Compact

Post by lensdigital »

luping wrote: Wed Dec 08, 2021 5:12 am The same firmware update tool applies to wired version as well, just try it.
Didn't work for me... Couldn't find device...
fw.PNG
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