Double click issue

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amyrose
Posts: 3
Joined: Thu Jul 05, 2018 2:45 am

Double click issue

Post by amyrose » Thu Jul 05, 2018 2:53 am

Since yesterday morning, for no apparent reason (no updates / installs etc.) my mouse has started double clicking.

For instance when I select something it will instantly unselect it again. Yet it doesn't happen everytime, maybe 5-8 times out of 10.

I have searched for this in Google to no avail, I have also unplugged the USB lead, uninstalled both mouse drivers in Device manager, restarted and reinstalled again. Yet the symptoms remain.

I have begun to use a small app to counter the effect but it's just a sticking plaster and I need to find the cause or at least a solution.

Please can anyone help?

UtaSH
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Re: Double click issue

Post by UtaSH » Thu Jul 05, 2018 8:42 am

Hello amyrose,

your device might have a fault. Please contact our Technical Support Team. They will help you to get a replacement device.

EtienneC
Posts: 1
Joined: Tue Feb 05, 2019 1:43 am

Re: Double click issue

Post by EtienneC » Tue Feb 05, 2019 1:54 am

Good day

Has this issue been resolved as I have exactly the same issue after an update?

It is not a consistent issue as sometimes I can click once and other times it keeps double clicking.

UtaSH
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Re: Double click issue

Post by UtaSH » Tue Feb 19, 2019 6:46 am

Hello EtienneC,

yes, the issue has been resolved. Our CadMouse devices produced after 2016 do not have this problem. Please contact our Technical Support Team; they will assist with the replacement process.

greglacle
Posts: 2
Joined: Wed Nov 18, 2020 1:30 pm

Re: Double click issue

Post by greglacle » Wed Nov 18, 2020 8:17 pm

Dear All,

I have the same issue. I just installed the latest Update and restarted and I have the same issue still.

Can someone tell me what is going on and how to resolve this?

Is this a hardward or Software issue?

Please Help.

Greg

luping
Posts: 381
Joined: Wed Mar 20, 2019 5:54 pm

Re: Double click issue

Post by luping » Thu Nov 19, 2020 2:20 am

greglacle wrote:
Wed Nov 18, 2020 8:17 pm
Dear All,

I have the same issue. I just installed the latest Update and restarted and I have the same issue still.

Can someone tell me what is going on and how to resolve this?

Is this a hardward or Software issue?

Please Help.

Greg
Do you mean your CadMouse's left button has double-click issue? Well, CadMouse comes with very low electrical life Omron D2FC-F-7N micro-switches. You can buy Cherry DG4 T85 0.74N micro-switches to replace all three of them, or you can buy Omron D2F-F-3-7 to replace them.

UtaSH
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Re: Double click issue

Post by UtaSH » Fri Nov 20, 2020 12:27 am

greglacle wrote:
Wed Nov 18, 2020 8:17 pm
Dear All,

I have the same issue. I just installed the latest Update and restarted and I have the same issue still.

Can someone tell me what is going on and how to resolve this?

Is this a hardward or Software issue?

Please Help.

Greg
Hi greglacle,

as mentioned above, please contact our Technical Support Team. They will assist you with the replacement process.

luping
Posts: 381
Joined: Wed Mar 20, 2019 5:54 pm

Re: Double click issue

Post by luping » Fri Nov 20, 2020 8:36 am

UtaSH wrote:
Fri Nov 20, 2020 12:27 am
greglacle wrote:
Wed Nov 18, 2020 8:17 pm
Dear All,

I have the same issue. I just installed the latest Update and restarted and I have the same issue still.

Can someone tell me what is going on and how to resolve this?

Is this a hardward or Software issue?

Please Help.

Greg
Hi greglacle,

as mentioned above, please contact our Technical Support Team. They will assist you with the replacement process.
A reminder to 3Dconnexion product manager if you can forward my concern, the default OMRON D2FC-F-K(50M) micro-switches used by CadMouse Pro Wireless is also a low electrical life micro-switch, it uses three silver alloy contact OMRON D2FC-F-K(50M) micro-switches that are made in China. The advertisement text '50 million clicks-worth of durability for the daily use CAD specialist' will be another RMA disaster as happened before to CadMouse(with 3 made in China OMRON D2FC-F-7N micro-switches, and other low electrical life TTC micro-switches) for your company, the 50 million clicks is actually mechanical life of the micro-switch, this number is useless. The silver alloy contact used in OMRON D2FC-F-K(50M) is not processed to withstand oxidation with electricity on, so the double-click issue will happen randomly if the CadMouse Pro Wireless is heavily used by a CAD professional for more than 6 months-8 months, and after 12 months or so, the double-clicks will be felt nearly daily, eventually RMA is due, it will be a high cost after-sales issue. According to my own experience, OMRON D2FC-F-K(50M) has roughly 1.0 million - 2 million clicks electrical life to be used on a mouse.

My suggestion is to use gold-plated/gold alloy/antioxidation-enforced silver alloy contact micro-switches for your CadMouse product-line, like the Cherry DG4 T85 0.74N micro-switch, or OMRON D2F-F-3-7 micro-switch, all made in Japan. If you use better micro-switches, the 3-year warranty will has less RMA cost to cover.

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