Driver installation failure

Questions and answers about 3Dconnexion devices on Windows.

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Joined: Mon Feb 18, 2019 2:00 am

Driver installation failure

Post by christophe_95 » Tue Feb 19, 2019 7:37 am


I had a BSOD during driver installation on my pc (Win7 Enterprise 64 bit SP1)
After reboot, i tried to reinstall the driver but it now fails every time (roll-back during installation) and i get a popup error window :
3Dconnexion 3DxWinCore installation failed.
Error: 1603
Do you wish to continue?

I have tried to say Yes and to uninstall and reinstall but it always gives me the same error message

What do you suggest doing ?

Thanks for help

Posts: 3738
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany

Re: Driver installation failure

Post by UtaSH » Fri Feb 22, 2019 2:40 am

Hello Christophe,

I see that you are in contact with our Technical Support Team. Please create a log file of the (failing) installation (see here how to do that) and send them to the TechSupport team. They will look into these and come back to you with steps to fix the issue.

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