bluetooth-connection of mouse lost after energysaving

Questions and answers about 3Dconnexion devices on Windows.

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soldberg
Posts: 1
Joined: Thu Oct 10, 2019 6:29 am

bluetooth-connection of mouse lost after energysaving

Post by soldberg » Thu Oct 10, 2019 6:40 am

Hello,
it is a Win 10 pro system and the energyplan is only set to 'shutdown monitor after 30 min'. After waking up, the mouse (connected with bluetooth) has lost connection and is to reconnect in the windows system-setup. It won't pair again before the existing device in the bluetooth setup is removed.
Is there someone with a hint?
Regards
Achim

luping
Posts: 480
Joined: Wed Mar 20, 2019 5:54 pm

Re: bluetooth-connection of mouse lost after energysaving

Post by luping » Sat Oct 12, 2019 2:42 am

It's a feature, not a bug, at least in my view in terms of of computer security/cybersecurity.

Mercuriel
Posts: 5
Joined: Mon Dec 28, 2020 11:56 am

Re: bluetooth-connection of mouse lost after energysaving

Post by Mercuriel » Mon Dec 28, 2020 12:09 pm

Hello,

Have you some news about this bug ?

I bought the 3d connexion wireless kit (spacemouse wireless + cadmouse compact wireless) some days ago, it worked wireless one day then after restart and an energy saving moment the wireless seems not to work. each device is correctly connected by bluetooth, fully charged, software have been updated, reinstalled, windows restarted, bluetooth re-apaired, the devices only works when they are usb plugged (and i have only one usb cable with the kit). Now i only can use one device at time.

Also the mouse have some freezing moments, 0.1 to 0.3sec not responding multiple times each minute.

Someone had these problems and found a solution ?

Have a great day, respectfully.

dugudqls
Posts: 1
Joined: Thu Apr 01, 2021 11:40 pm

Re: bluetooth-connection of mouse lost after energysaving

Post by dugudqls » Fri Apr 02, 2021 12:15 am

Hello,
WINDOWS10 ,20H2
ZBOOK 17 G4 NOTEBOOK USE
Using CADMOUSE PRO + SpaceMouse Enterprise
I also intermittently stopped working after the WINDOWS update.
The driver has been updated to version 10.7.2, but the symptoms are the same.
If only CADMOUSE is not connected, it works normally.
If only CADMOUSE is connected to USB, the USB connection is continuously repeated.
SpaceMouse Enterprise has no specific problems when connected separately.
Currently, CADMOUSE PRO is not connected and is being used as a normal mouse.

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