Hello,
it is a Win 10 pro system and the energyplan is only set to 'shutdown monitor after 30 min'. After waking up, the mouse (connected with bluetooth) has lost connection and is to reconnect in the windows system-setup. It won't pair again before the existing device in the bluetooth setup is removed.
Is there someone with a hint?
Regards
Achim
bluetooth-connection of mouse lost after energysaving
Moderator: Moderators
Re: bluetooth-connection of mouse lost after energysaving
It's a feature, not a bug, at least in my view in terms of of computer security/cybersecurity.
Re: bluetooth-connection of mouse lost after energysaving
Hello,
Have you some news about this bug ?
I bought the 3d connexion wireless kit (spacemouse wireless + cadmouse compact wireless) some days ago, it worked wireless one day then after restart and an energy saving moment the wireless seems not to work. each device is correctly connected by bluetooth, fully charged, software have been updated, reinstalled, windows restarted, bluetooth re-apaired, the devices only works when they are usb plugged (and i have only one usb cable with the kit). Now i only can use one device at time.
Also the mouse have some freezing moments, 0.1 to 0.3sec not responding multiple times each minute.
Someone had these problems and found a solution ?
Have a great day, respectfully.
Have you some news about this bug ?
I bought the 3d connexion wireless kit (spacemouse wireless + cadmouse compact wireless) some days ago, it worked wireless one day then after restart and an energy saving moment the wireless seems not to work. each device is correctly connected by bluetooth, fully charged, software have been updated, reinstalled, windows restarted, bluetooth re-apaired, the devices only works when they are usb plugged (and i have only one usb cable with the kit). Now i only can use one device at time.
Also the mouse have some freezing moments, 0.1 to 0.3sec not responding multiple times each minute.
Someone had these problems and found a solution ?
Have a great day, respectfully.
Re: bluetooth-connection of mouse lost after energysaving
Hello,
WINDOWS10 ,20H2
ZBOOK 17 G4 NOTEBOOK USE
Using CADMOUSE PRO + SpaceMouse Enterprise
I also intermittently stopped working after the WINDOWS update.
The driver has been updated to version 10.7.2, but the symptoms are the same.
If only CADMOUSE is not connected, it works normally.
If only CADMOUSE is connected to USB, the USB connection is continuously repeated.
SpaceMouse Enterprise has no specific problems when connected separately.
Currently, CADMOUSE PRO is not connected and is being used as a normal mouse.
WINDOWS10 ,20H2
ZBOOK 17 G4 NOTEBOOK USE
Using CADMOUSE PRO + SpaceMouse Enterprise
I also intermittently stopped working after the WINDOWS update.
The driver has been updated to version 10.7.2, but the symptoms are the same.
If only CADMOUSE is not connected, it works normally.
If only CADMOUSE is connected to USB, the USB connection is continuously repeated.
SpaceMouse Enterprise has no specific problems when connected separately.
Currently, CADMOUSE PRO is not connected and is being used as a normal mouse.
Re: bluetooth-connection of mouse lost after energysaving
Hi dugudqls,
as you have cabled devices your issue is not Bluetooth related. Would you please contact our Technical Support Team? The team should be able to assist you with your problems.
as you have cabled devices your issue is not Bluetooth related. Would you please contact our Technical Support Team? The team should be able to assist you with your problems.
Uta
3Dconnexion
3Dconnexion