Cannot uninstall drivers / SpaceMouse stopped working

Questions and answers about 3Dconnexion devices on Windows.

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Rejje
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Joined: Sun Mar 29, 2020 3:09 pm

Cannot uninstall drivers / SpaceMouse stopped working

Post by Rejje » Sun Mar 29, 2020 3:45 pm

Hi,

My SpaceMouse stopped working while I was working i SolidWorks. The blue led works but the drivers seem corrupted. I tried to uninstall the previous drivers via Add/Remove programs but It will not follow through and RunDll pops up and says something like "There was a problem starting C:\Program files + The specified module could not be found" (translated from Swedish).

The old drivers installed are version 3.17.007, it seems. I need to uninstall these in order to install never drivers but I seem to have no way of doing so.

Can someone please help me?!

UtaSH
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Re: Cannot uninstall drivers / SpaceMouse stopped working

Post by UtaSH » Mon Mar 30, 2020 8:13 am

Hi Rejje,

try the following procedure:
  • uninstall anything from 3Dconnexion if possible
  • reboot the machine
  • install 3DxSoftware 3.17.7 (hopefully you still have it
  • reboot the machine
  • uninstall this version
  • reboot again
  • now you should be able to install the newest driver
In case that didn't work or if you do not have the installer for 3.17.7 please contact our Technical Support Team. It might be helpful if you can provide a log file of the (failed) installation process. See here how to do that.

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