SketchUp 2020 and Enscape 3d

Questions and answers about 3Dconnexion devices on Windows.

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4interiors
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SketchUp 2020 and Enscape 3d

Post by 4interiors » Tue Apr 21, 2020 8:45 am

Hi to all, I have tried the new drivers 10.6.6 to see if they solve a problem that has been going on for a year. I use my Space Pilot Pro with Sketchup pro 2020 and Enscape 3d integrated in SketchUp. The latest driver working for me (but also for other SketchUp / Enscape users) is 10.5.15. From version 10.6.xx onwards there is the problem that going from SketchUp to Enscape and back the device freezes and you have to close the programs and reopen them if not even restart the pc. Note that up to the working version, the wording "Trimble Sketchup" remained on the display even when switching to Enscape and back, from 10.6 the wording changes to "Enscape 3d" and thus freezes even when returning to SketchUp. To date I have solved by uninstalling version 10.6.xx, installing old drivers (which do not recognize SketchUp 2020) and physically copying files from SketchUp 2019 to 2020. Today after uninstalling the old drivers and installing 10.6.6 the situation is is aggravated. The Space Pilot worked in SketchUp only with Zoom and Pan, no type of rotation, I tried in every way from the settings but nothing done. Turning to Enscape worked the rotation and the various movements but on returning to Sketchup it stopped until Enscape was turned off and returned to malfunction (only zoom and pan). I thought: no problem, I uninstall and use the old drivers. Too bad that the new installer had left a trace in Windows and I had to delete all 3dconnexion files and folders from the C disk to restore with the old drivers. I hope this situation is seen by those who can solve the problem. Thanks for your attention.

jwick
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Re: SketchUp 2020 and Enscape 3d

Post by jwick » Tue Apr 21, 2020 9:20 am

Sorry. We don't have a good solution for Enscape at this time.
I'll work with you off-line to try to come up for something for you.
PM sent.

GD3Design
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Re: SketchUp 2020 and Enscape 3d

Post by GD3Design » Tue May 05, 2020 6:47 am

My spacemouse isn't working in Sketchup 2020 either. Any news on this?

UtaSH
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Re: SketchUp 2020 and Enscape 3d

Post by UtaSH » Tue May 05, 2020 8:39 am

Hi GD3Design,

did you upgrade to SketchUp 2020 recently? Make sure you install the driver after you install SketchUp. Or just try if a repair installation of the driver would fix the problem.

After that check if the 3DxSketchUp extension is loaded in SketchUp. Go to SketchUp -> Window -> Preferences -> Extensions. You should have an entry "3DxSkwetchUp" and it should be enabled.

GD3Design
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Re: SketchUp 2020 and Enscape 3d

Post by GD3Design » Tue May 05, 2020 10:46 am

I uninstalled 3Dconnexion drivers and installed the latest update. things are working great. For the 1st time ever I can use the space mouse in sketchup & Enscape at the same time! Very happy.....Great job y'all! :)

4interiors
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Re: SketchUp 2020 and Enscape 3d

Post by 4interiors » Thu May 07, 2020 4:55 am

GD3Design wrote:
Tue May 05, 2020 10:46 am
I uninstalled 3Dconnexion drivers and installed the latest update. things are working great. For the 1st time ever I can use the space mouse in sketchup & Enscape at the same time! Very happy.....Great job y'all! :)
What model do you own?, Thanks

4interiors
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Re: SketchUp 2020 and Enscape 3d

Post by 4interiors » Thu May 07, 2020 5:01 am

GD3Design wrote:
Tue May 05, 2020 10:46 am
I uninstalled 3Dconnexion drivers and installed the latest update. things are working great. For the 1st time ever I can use the space mouse in sketchup & Enscape at the same time! Very happy.....Great job y'all! :)
What model do you own?, Thanks

michaelplogue
Posts: 1
Joined: Mon Jun 15, 2020 3:24 pm

Re: SketchUp 2020 and Enscape 3d

Post by michaelplogue » Mon Jun 15, 2020 3:33 pm

So, this is not working for me. I've got Sketchup Pro 2020 with the latest version of Enscape, and the SpaceMouse Enterprise. The Spacemouse works fine with just Sketchup running, but once I open up Enscape from within Sketchup, the Spacemouse no longer works. The LCD screen indicates it's detecting Enscape (with the Sketchup Icon), but all thats showing for the buttons are the generic copy/paste, etc options.

Have y'all come up with a solution for this yet?

4interiors
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Re: SketchUp 2020 and Enscape 3d

Post by 4interiors » Tue Jun 16, 2020 7:09 am

michaelplogue wrote:
Mon Jun 15, 2020 3:33 pm
So, this is not working for me. I've got Sketchup Pro 2020 with the latest version of Enscape, and the SpaceMouse Enterprise. The Spacemouse works fine with just Sketchup running, but once I open up Enscape from within Sketchup, the Spacemouse no longer works. The LCD screen indicates it's detecting Enscape (with the Sketchup Icon), but all thats showing for the buttons are the generic copy/paste, etc options.

Have y'all come up with a solution for this yet?
The 10.6.8 drivers are out but I have not tried them. I doubt, however, that they work, if you want to try them, thank you !!! I own a Space pilot pro and an Enterprise and the problem is the same. Currently the only working solution is to remove the drivers and clean the system from 3dconnexion files and folders. After doing this you need to install the drivers 10.5.15 which are the last working ones. These however do not recognize SketchUp 2020 so you must have 2019 installed and copy 3DxSketchUp.rb and 3DxSketchUp folder from C: Program data - SketchUp - SketchUp 2019 - Plugins to the same path on 2020.

jwick
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Re: SketchUp 2020 and Enscape 3d

Post by jwick » Tue Jun 16, 2020 7:14 am

10.6.8 does not address the Enscape issue.

4interiors
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Re: SketchUp 2020 and Enscape 3d

Post by 4interiors » Tue Jul 28, 2020 2:46 pm

Hi, has anyone tried the new 10.6.9 drivers? Do they solve the problem with Enscape? Thank you

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