Hi,
I just recieved my space mouse compact. I downloaded the drivers from the website but when plugged into my pc the lights don't come on and the device doesn't work.
I'm able to find the device in device manager but it gives the message "windows usb device descriptor request failed".
I've tried the device on another computer (a mac) and it worked as expected.
Not sure what to try so any advice would be appreciated.
Thanks,
Sam.
SpaceMouse Compact not working
Moderator: Moderators
Re: SpaceMouse Compact not working
Hi Sp101297,
I would assume this error message was encountered or listed in Device Manager indicating the device is not being recognized by your machine.
There's multiple fixes for this issue and you could check these links I've attached for your below:
Source 1: https://h30434.www3.hp.com/t5/Notebook- ... -p/5973953
Source 2: https://www.diskgenius.com/how-to/unkno ... failed.php
Regards,
Abdul. A
I would assume this error message was encountered or listed in Device Manager indicating the device is not being recognized by your machine.
There's multiple fixes for this issue and you could check these links I've attached for your below:
Source 1: https://h30434.www3.hp.com/t5/Notebook- ... -p/5973953
Source 2: https://www.diskgenius.com/how-to/unkno ... failed.php
Regards,
Abdul. A
Re: SpaceMouse Compact not working
What's your 3DxWare driver version? Plug the 3D mouse at first, then install the driver with administrator privilege.