Update or uninstallation of 3DxWare fails (solved)

Questions and answers about 3Dconnexion devices on Windows.

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Joined: Mon May 18, 2020 2:53 am

Update or uninstallation of 3DxWare fails (solved)

Post by tsunderobsi » Mon May 18, 2020 4:51 am

So, I spent a fair amount of time on this, and finally got a solution to the following issue:

Connecting a new Spacemouse Pro to a PC that had an older version of the mouse installed and try to install the current version of the 3DConnexion software package. This results in an incomplete uninstallation of the previous driver version and results in
1. Can't uninstall old version of 3DxWare (mine was 10.4.5)
2. Can't install new version of 3DxWare (10.6.7) because old version is installed

If the steps provided in the support article by 3Dconnexion (found here: https://www.3dconnexion.de/nc/service/f ... ndows.html) do not help you, just download one of the old installers from https://www.3dconnexion.de/service/legacy-driver.html and reinstall the obsolete package first, then uninstall it and finally run the new installer.
In my case, as there was no version 10.4.5 available to download, I used the 10.4.10 installer.

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Joined: Sat Oct 17, 2020 12:40 am

Re: Update or uninstallation of 3DxWare fails (solved)

Post by Marau58 » Sat Oct 17, 2020 12:51 am

thanks a lot for the solution. I used win10 64,3dcon 10.4.6 version with space navigator USB. Probably the KMJ emulator massed up several keys on keybord e.g. t p and some others, so typing anything finally worked only with onscreen Keyboard. hardware manager showed keyboard in 3dcon file, so weired. Deletion was impossible, error code rundll not found and others. Installing the old driver/programm and delete it afterwards as described worked out. Now everything is fine again. You saved my notebook from flying through the window. Perfect!

Regards from Germany


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