Radial menu icons

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Isarescu
Posts: 7
Joined: Fri Mar 02, 2018 4:59 am

Radial menu icons

Post by Isarescu » Thu Nov 19, 2020 10:57 am

After updating to the latest drivers, the radial menu icons dissapeared.
Is it a bug or this is the new look?

UtaSH
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Re: Radial menu icons

Post by UtaSH » Fri Nov 20, 2020 5:28 am

Hi Isarescu,

this seem to be a bug.

Which application are you using? Did all icons disappear or just the application specific? Do you see the same issue with just one application or in all applications?

Isarescu
Posts: 7
Joined: Fri Mar 02, 2018 4:59 am

Re: Radial menu icons

Post by Isarescu » Mon Nov 23, 2020 5:13 am

Sketchup 2020. Just the application specific.

UtaSH
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Re: Radial menu icons

Post by UtaSH » Mon Nov 23, 2020 10:01 am

That's odd. Try of deleting your user specific configuration for SketchUp solves the issue. You do that by deleting (or moving to another place) the file SketchUp.xml from your %APPDATA%\3Dconnexion\3DxWare\Cfg folder. (Usually "C:\Users\username\AppData\Roaming\3Dconnexion\3DxWare\Cfg\SketchUp.xml")

Isarescu
Posts: 7
Joined: Fri Mar 02, 2018 4:59 am

Re: Radial menu icons

Post by Isarescu » Tue Nov 24, 2020 10:58 am

Did not solve the problem.

UtaSH
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Re: Radial menu icons

Post by UtaSH » Fri Nov 27, 2020 7:48 am

Hi Isarescu,

I recommend to contact our Technical Support Team. Once you got an email reply from the team you might want to send a video of the problem so that we can analyze it.

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