Sketchup 2021 space mouse not working?

Questions and answers about 3Dconnexion devices on Windows.

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Billygo
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Joined: Tue Jan 10, 2017 7:06 pm

Sketchup 2021 space mouse not working?

Post by Billygo » Fri Nov 20, 2020 11:57 am

Ive updated my drivers and space mouse only moves back and forth for Sketchup 2021 windows 64bit

Also was locked out of 3Dconnection.com and have old email address - how can I get back in?
Thanks,
Billy

luping
Posts: 381
Joined: Wed Mar 20, 2019 5:54 pm

Re: Sketchup 2021 space mouse not working?

Post by luping » Sat Nov 21, 2020 2:40 am

Stick to SU 2020 until the next 3DxWare version to be released before Christmas Eve. In plain words, downgrade to SU 2020.

Dawnhare
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Joined: Sat Nov 21, 2020 8:59 am

Re: Sketchup 2021 space mouse not working?

Post by Dawnhare » Sat Nov 21, 2020 9:05 am

Updated both 3D software and sketchup and they don’t work together? Any news when there will be a fix available?

UtaSH
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Re: Sketchup 2021 space mouse not working?

Post by UtaSH » Mon Nov 23, 2020 8:56 am

Hi all,

please contact our Technical Support Team. They should be able to sort you out until we release a software update.

Our apologies for the delay. We normally strive to issue the driver updates a few weeks before applications ship but it didn't go to plan this time around.

Matheron
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Joined: Fri Oct 30, 2020 7:37 am

Re: Sketchup 2021 space mouse not working?

Post by Matheron » Mon Dec 07, 2020 7:31 am

Sketchup 2021 was released mid-November 2020.

The latest official 3DXWare driver was released mid-September 2020.

No official build of 3DXWare for Windows is compatible with Sketchup 2021.

Sketchup users must now downgrade their 3D modeller or stop using 3DConnexion spacemice.

Note that Sketchup now has moved to subscriptions. This means that a growing proportion of users is expected to move directly to Sketchup 2021.

For six years, I have used spacemice with Sketchup. I cannot remember that working 3Dconnexion drivers have been delayed this long.

• When will a Sketchup 2021-compatible 3DXWare for Windows be publicly released?

UtaSH
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Re: Sketchup 2021 space mouse not working?

Post by UtaSH » Mon Dec 14, 2020 8:53 am

Support for SketchUp 2021 is available. See here.

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