3DxVirtualLCD crash waking from sleep

[marcoose]

I found an unhandled exception thread and some posts about wireless mice on connection after resume from sleep, but nothing with the same stack trace I am seeing.

Every time my machine goes to sleep, when it wakes up the 3DxVirtualLCD has crashed. The machine operates fine unless I attempt to dismiss the dialog via any means (ok/close/alt+f4/task manager/etc), at which point the machine completely locks and requires a power cycle.

The stacktrace talks about insufficient memory. I have 24GB RAM and it does not appear to be consumed before or after sleep. The error message upon wake looks like the attached image.

I have tried reinstalling the driver, but the problem persists.

Any ideas?

[luping]

Then reinstall the Windows 10 operating system.

[UtaSH]

Hi marcoose,

it would be helpful if you could contact our Technical Support Team. A diagnostic file from our driver would help us to understand the problem.