Hello all,
I've recently purchased the Enterprise 2 kit as an upgrade from my old Space Navigator and wanted to update the drivers. Sadly the uninstall process failed with an error and now I can install the new driver as the system reports that the old drivers are still installed and won't continue.
Is there a clean uninstall guide that may help me fix this issue?
Thanks
Roy
Clean uninstall
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Re: Clean uninstall
Run the "Fix problems that programs cannot be installed or uninstalled" trouble shooter to repair issue that block uninstallation. The cause of uninstall error is corrupted registry keys. To uninstall driver first logged on to your computer as an administrator and then start troubleshooting windows installer bug. From the control panel if driver uninstall step failed then try You could try removing them using DriverStore Explorer.
Re: Clean uninstall
This may make the problem worse.geo_gerhold wrote: ↑Mon Mar 08, 2021 10:49 am Run the "Fix problems that programs cannot be installed or uninstalled" trouble shooter to repair issue that block uninstallation.
Re: Clean uninstall
Hi Roy,rchnorton wrote: ↑Sat Mar 06, 2021 5:48 am Hello all,
I've recently purchased the Enterprise 2 kit as an upgrade from my old Space Navigator and wanted to update the drivers. Sadly the uninstall process failed with an error and now I can install the new driver as the system reports that the old drivers are still installed and won't continue.
Is there a clean uninstall guide that may help me fix this issue?
Thanks
Roy
I saw that you have contacted our support team. They should come back to you soon with instructions on how to get the log files from the installation. And with this information we will find out what is blocking the installation.
Uta
3Dconnexion
3Dconnexion
Re: Clean uninstall
I am having the exact same problem. I too have submitted a ticket with support team.
How long typically do they take to reply?
I tried removing thru windows program manager, tried repairing and ununstalling using 10.4 install file, removed old registry components, still nothing.
I'm getting
How long typically do they take to reply?
I tried removing thru windows program manager, tried repairing and ununstalling using 10.4 install file, removed old registry components, still nothing.
I'm getting
Re: Clean uninstall
That may have been what caused it. Windows Installer (the framework used by installers) relies on a consistent Registry. When this information is deleted, the framework cannot continue since the cached information is gone.
Try installing the old driver. That will restore the deleted data. You can then cleanly uninstall the software and try to install the new driver once again.
Re: Clean uninstall
Hi mxwrench,
you opened the ticket on a Saturday and got a reply on Monday morning. This is how the response time should be.
It seems you were able to solve the problem by installing the older version of the driver. If you now reboot, uninstall the old version and reboot then you should be able to install the latest version.
Uta
3Dconnexion
3Dconnexion