Cad Mouse

Questions and answers about 3Dconnexion devices on Windows.

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Cknight90
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Joined: Wed Mar 10, 2021 10:43 pm

Cad Mouse

Post by Cknight90 »

My mouse will not work. I can hear the windows sound when I plug it in. Device Manger shows Other devices with AtM32U4DFU. I do a windows update driver search but no luck. Any way to fix this? Windows 10
luping
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Re: Cad Mouse

Post by luping »

Reinstall Windows OS.
Cknight90
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Joined: Wed Mar 10, 2021 10:43 pm

Re: Cad Mouse

Post by Cknight90 »

Is this the 100% way to fix this? And is this the only fix?
Cknight90
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Joined: Wed Mar 10, 2021 10:43 pm

Re: Cad Mouse

Post by Cknight90 »

Did you have the same issue and reinstalling windows resolve it? Also, any other resolutions?
ngomes
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Re: Cad Mouse

Post by ngomes »

Hi Cknight90,
Cknight90 wrote: Sun Mar 14, 2021 10:26 pm Device Manger shows Other devices with AtM32U4DFU.
Your device appears to be in DFU mode. Somehow, the firmware was erased or got corrupted.

What device do you have?

I suggest getting in touch with our Technical Support team (contacts here).

Reinstalling Windows won't fix it, obviously enough.
Nuno Gomes
luping
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Re: Cad Mouse

Post by luping »

Cknight90 wrote: Wed Mar 17, 2021 7:35 pm Did you have the same issue and reinstalling windows resolve it? Also, any other resolutions?
At least, I did so by reinstalling Windows 10 to get a clean 3DxWare driver installation.
Cknight90
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Re: Cad Mouse

Post by Cknight90 »

ngomes wrote: Thu Mar 18, 2021 1:19 am Hi Cknight90,
Cknight90 wrote: Sun Mar 14, 2021 10:26 pm Device Manger shows Other devices with AtM32U4DFU.
Your device appears to be in DFU mode. Somehow, the firmware was erased or got corrupted.

What device do you have?

I suggest getting in touch with our Technical Support team (contacts here).

Reinstalling Windows won't fix it, obviously enough.
Yeah. I used it on my PC. Stored the PC and mouse for about 6 months. Built a new PC. Now I get this error. I've tried it on my Old Desktop, Laptop, now this new pc. Ran Windows 10 Pro on alll 3 PC. There isn't a firmware update program I can fix it on my own or the Tech Support has special tools to fix it?
Cknight90
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Joined: Wed Mar 10, 2021 10:43 pm

Re: Cad Mouse

Post by Cknight90 »

... Forgot to mention its a CADMouse. It just says CadMouse on the bottom of the mouse. Its the wired version.
zoomer
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Re: Cad Mouse

Post by zoomer »

Is there were already Windows-only Firmware Updaters for Apple Big Sure users,
I am sure if you file a Support Request, Support will provide a proper Firmware
Updater for your Windows for you.
UtaSH
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Re: Cad Mouse

Post by UtaSH »

Hi Cknight90,

unfortunately you can only update the firmware on our devices when they already have a version on it. But your on your device the firmware got erased anyhow. :?: The CadMouse is quite an old model. We don't produce it since a while. Do you know if it is still under warranty?
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