Spacemouse Pro randomly stopped working

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koabzilla
Posts: 1
Joined: Wed Mar 17, 2021 10:30 am

Spacemouse Pro randomly stopped working

Post by koabzilla » Wed Mar 17, 2021 10:37 am

I'm baffled and can't figure out why all of the sudden my spacemouse has stopped working after nearly a year. I thought perhaps it just died, so I requested a new one, I plug it in and still nothing. So then I think maybe its my USB ports, so I plug my keyboard into the same port as the spacemouse and it works fine. I plug in my mouse in that same port and works fine. I've done all the basic trouble shooting, reinstalled drivers, restarted computer...nothing works. Whats even more puzzling, is when I plug in a different mouse than the mouse I normally use (talking normal mouse now, not spacemouse), THAT mouse wont work either. I know its not broken by any means cause I can plug it into another computer and it works fine. The only thing I can think of and I'm not even sure how to approach it since I've already ensured all the drivers are up to date, is that last night there was a windows update. Perhaps that changed something that I don't know about???

Anyway, totally baffled here, I could use some advice. Thanks in advance!

luping
Posts: 479
Joined: Wed Mar 20, 2019 5:54 pm

Re: Spacemouse Pro randomly stopped working

Post by luping » Sat Mar 20, 2021 12:59 am

Try to update the firmware:
https://www.3dconnexion.com/technical_s ... r17928.exe
firmware update.png
firmware update.png (23.99 KiB) Viewed 318 times

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