Can't update User Profile - Zip Code doesn't match State

Questions and answers about 3Dconnexion devices on Windows.

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stvhoward
Posts: 1
Joined: Wed May 05, 2021 10:49 am

Can't update User Profile - Zip Code doesn't match State

Post by stvhoward »

I live in Virginia and was having trouble creating an account to register my new SpaceMouse because my zip code wasn't recognized as valid. I contacted technical support and they created the account over the phone for me using 3Dconnexion's mailing address in my profile. Now, when I try to update my account profile with my actual address - it refuses the update and gives me an error that the zip code doesn't match the state. Technical Support told me they thought the original problem might be associated with browser cache & cookies - which I already cleared - so that does not appear to be the issue. I'll continue to pursue with Tech Support over the phone but I think this may be an issue that needs to be looked at.
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