Not able to charge Cadmouse pro wireless to 100%

Questions and answers about 3Dconnexion devices on Windows.

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BartB
Posts: 1
Joined: Sun Jun 20, 2021 11:54 pm

Not able to charge Cadmouse pro wireless to 100%

Post by BartB »

I'm not able to charge the mouse to full capacity. Even after charging a whole weekend. I tried several cables and power bricks. The 3dxWare software gives me a 14-17% capacity. Sometimes of I charge for 1 minute, the mouse is charged to 100% but drops again after a couple of minutes.
The mouse is a week old.
aalsalihi
Posts: 128
Joined: Mon Apr 15, 2019 9:14 am

Re: Not able to charge Cadmouse pro wireless to 100%

Post by aalsalihi »

Hi BartB ,

For battery issues, you need to update the firmware on the device then leave it to charge for up to 8 hours or overnight then test it on the next day.
The firmware update can be provided from our Technical Support Team, please send a case to our team here https://3dconnexion.com/support-request/login/ and you will get the firmware update to apply on your device.

Regards,
Abdul. A
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