3DxWare® 10 asks for robot to finalize install, every time the PC is turned on

Questions and answers about 3Dconnexion devices on Windows.

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mikkelhc
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Joined: Wed Jun 23, 2021 10:27 pm

3DxWare® 10 asks for robot to finalize install, every time the PC is turned on

Post by mikkelhc »

Hi,

When ever i turn on my PC, Dell Precision 7750, 3DxWare® 10 asked for a reboot to finalize the installation. I use a SM Enterprise connected to my docking station.

If I do not reboot the display does not show the shortcuts, but the screen is on. It however works fine, and if i hold any of the numbered buttons down, the right display is shown one the PC screen.

I have tried reverting to an older version of 3DxWare, but nothing changed, thus now I use the newest version again.

It is really anoying, having to reboot every time i turn on the computer.

How can I resolve this so a reboot is not needed?
jwick
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Re: 3DxWare® 10 asks for robot to finalize install, every time the PC is turned on

Post by jwick »

Contact our tech support. They will ask you to create a "3DxDiag file", which will help us diagnose your situation.
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