Can Not Install SpaceMouse Wireless!

Questions and answers about 3Dconnexion devices on Windows.

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aboammar
Posts: 2
Joined: Tue Jul 06, 2021 5:17 pm

Can Not Install SpaceMouse Wireless!

Post by aboammar »

Hi,

I am new here and this is my first post.

So I just received my first 3D mouse, the SpaceMouse Wireless. After downloading the driver (3DxWare64_v10-7-3_r3339.exe) I run it but I always get errors in the middle of the installation, then the installation abort! Please see attached screenshots.

I sent request to support but unfortunately the support page lack the feature of attaching screenshots, so how I am supposed to send them the screenshots if they don't even provide an email address?!!

I already have bad feeling that the support and this device will drive me crazy and I will end up returning it to Amazon, but lets see.

Regards,
Yasser
Attachments
3D error.jpg
3D error.jpg (144.55 KiB) Viewed 2765 times
3D err 2.jpg
3D err 2.jpg (115.58 KiB) Viewed 2765 times
3D err 3.jpg
3D err 3.jpg (84.68 KiB) Viewed 2765 times
UtaSH
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Location: Munich, Germany
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Re: Can Not Install SpaceMouse Wireless!

Post by UtaSH »

Hello aboammar,

I saw that you have contacted our Technical Support Team. They will reply soon to you by email and then you can send them the screenshots and log files.
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