YOU HAVE BEEN LOCKED OUT

Questions and answers about 3Dconnexion devices on Windows.

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juanmiglesias
Posts: 2
Joined: Sun Mar 29, 2015 3:55 pm

YOU HAVE BEEN LOCKED OUT

Post by juanmiglesias »

I just went back to download the software for a new build but it seems old email accounts were locked? now I can't even access the website :/ please advice.
aalsalihi
Posts: 128
Joined: Mon Apr 15, 2019 9:14 am

Re: YOU HAVE BEEN LOCKED OUT

Post by aalsalihi »

Hi juanmiglesias ,

You might need to contact our Technical Support team for further assistance here https://3dconnexion.com/support/#
If you're account is locked then you can wait for few hours then try again. If you forgot your password then you can reset it when you're on the login page.
If its giving you that you're not recognized after entering the email and password then i recommend to try creating a new account with the same email and see if it will do it for you. If its still an issue then you can call our Technical Support team for help.

Regards,
Abdul. A
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