Space pilot pro

Questions and answers about 3Dconnexion devices on Windows.

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collieD
Posts: 1
Joined: Sat Oct 02, 2021 1:16 pm

Space pilot pro

Post by collieD »

Is there any way of sending my space pilot pro to be refurbished?
When I use it the part on screen goes into a uncontrollable spin
I’ve swapped it out for my older space mouse & it’s fine.
It’d be out of warranty but I would pay for a repair?
aalsalihi
Posts: 128
Joined: Mon Apr 15, 2019 9:14 am

Re: Space pilot pro

Post by aalsalihi »

Hi CollieD,

Unfortunately, we don't have a repair options within our services
It seems your device is drifting when touching the knob, have you tried calibrating the device? Here's the FAQ https://3dconnexion.com/us/support/faq/ ... -to-drift/

Regards,
Abdul. A
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