Windows 11 driver?

Questions and answers about 3Dconnexion devices on Windows.

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jwvosburg
Posts: 4
Joined: Sat Oct 09, 2021 10:30 am

Windows 11 driver?

Post by jwvosburg »

Hi,

I just got a new Microsoft Surface 8. It comes with Windows 11.
The 3Dconnexion Windows (64 bit) driver reports that it has stopped after startup.

Is this a known issue with Windows 11?

Thanks.
Jeff
mordewal
Posts: 12
Joined: Sat May 09, 2020 2:03 am

Re: Windows 11 driver?

Post by mordewal »

same here on Windows 11

Code: Select all

Quelle
3DxProfileServer.exe

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎11.‎10.‎2021 09:13

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung:	C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\3DxProfileServer.exe

Problemsignatur
Problemereignisame:	APPCRASH
Anwendungsname:	3DxProfileServer.exe
Anwendungsversion:	1.0.21272.18845
Anwendungszeitstempel:	61541525
Fehlermodulname:	3DxProfileServer.exe
Fehlermodulversion:	1.0.21272.18845
Fehlermodulzeitstempel:	61541525
Ausnahmecode:	c0000005
Ausnahmeoffset:	0000000000037b93
Betriebsystemversion:	10.0.22000.2.0.0.256.48
Gebietsschema-ID:	1031
Zusatzinformation 1:	d7ce
Zusatzinformation 2:	d7ceb65de91dee8afb360abebc753b6d
Zusatzinformation 3:	c26d
Zusatzinformation 4:	c26d80cd78436985fee2bfb6fb51217a

Weitere Informationen über das Problem
Bucket-ID:	723e8a968796d80ceeb3e5a564b8a142 (2212364340491231554)
3DxProfileServer stops working and restart.
The Devices works fine, after the restart.
ngomes
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Re: Windows 11 driver?

Post by ngomes »

Hi jwvosburg,
jwvosburg wrote: Sat Oct 09, 2021 10:36 am The 3Dconnexion Windows (64 bit) driver reports that it has stopped after startup.
Do you recall what the error message was more precisely? Can you give us more details like if it always happens when you follow a particular set of steps?
Nuno Gomes
ngomes
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Re: Windows 11 driver?

Post by ngomes »

mordewal wrote: Mon Oct 11, 2021 12:16 am same here on Windows 11
The Devices works fine, after the restart.
Is this a reproducible problem or did just happen that one time? If the former, can you tell us what do you do to trigger the error condition?
jwvosburg
Posts: 4
Joined: Sat Oct 09, 2021 10:30 am

Re: Windows 11 driver?

Post by jwvosburg »

Hi,

It happened 3 times, after the driver install, so I'd say yes.. Didn't get Sketchup working with the space mouse and didn't want to go down a rabbet hole in pursuit with other things to setup. Figured the driver needed to be touched by 3DConnexion for the new Windows.

I'll be away from the new computer for a bit (it's with a friend). Will check in after return.

Thanks.
Jeff
DaveJ
Posts: 2
Joined: Mon Oct 11, 2021 5:45 pm

Re: Windows 11 driver?

Post by DaveJ »

I, too, am seeing the same issue.
My driver crashes for any program that would call for the Spacemouse Wireless, e.g. CATIA V5, Adobe Acrobat, MS Office (?). The driver can be restarted but does not work for any program.
I submitted a support ticket for the availability of Win 11 Beta drivers. I'm unsure whether or not compatibility settings for Win 10 would work somehow.
DaveJ
Posts: 2
Joined: Mon Oct 11, 2021 5:45 pm

Re: Windows 11 driver?

Post by DaveJ »

I also have experienced the same issue after recently updating to Windows 11. Every program that would use the Spacemouse Wireless, e.g. CATIA, Adobe Acrobat, crashes the driver immediately.
Any Beta drivers or workarounds available?
ngomes
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Re: Windows 11 driver?

Post by ngomes »

If you are seeing the driver of 10.8.2 crash when launching an application, please see this topic.
mordewal
Posts: 12
Joined: Sat May 09, 2020 2:03 am

Re: Windows 11 driver?

Post by mordewal »

it seems that the server mostly crashes, when i restart the laptop or wake up from standby.
For me it work when i restart the driver or the driver restarts by it self.
Sometimes the driver crashes in app when i use my spacemouse wireless and cad mouse pro wireless.

My Windows Build is

Code: Select all

Edition	Windows 11 Pro
Version	21H2
Installiert am	‎25.‎09.‎2021
Betriebssystembuild	22000.258
Leistung	Windows Feature Experience Pack 1000.22000.258.0
Eventmanager HTML view

Code: Select all

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-10-13T05:24:14.5127212Z" /> 
  <EventRecordID>4907</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="11248" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Martin-Legion-7i</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>3DxProfileServer.exe</Data> 
  <Data>1.0.21272.18845</Data> 
  <Data>61541525</Data> 
  <Data>3DxProfileServer.exe</Data> 
  <Data>1.0.21272.18845</Data> 
  <Data>61541525</Data> 
  <Data>c0000005</Data> 
  <Data>0000000000037b93</Data> 
  <Data>3528</Data> 
  <Data>01d7bff27102f5a9</Data> 
  <Data>C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\3DxProfileServer.exe</Data> 
  <Data>C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\3DxProfileServer.exe</Data> 
  <Data>4ada479c-634a-4e27-b48e-b1c063ba05f5</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>
jalneal
Posts: 9
Joined: Fri Jul 10, 2015 6:10 am

Re: Windows 11 driver?

Post by jalneal »

Mine seems to be working fine, but every time the computer goes to sleep or sits idle for a while, the dongle stops recognizing my space navigator until I unplug and plug it back in. The drivers seem to recognize the dongle, but they don't let me see anything connected to it. Happens several times a day.
jalneal
Posts: 9
Joined: Fri Jul 10, 2015 6:10 am

Re: Windows 11 driver?

Post by jalneal »

Ok, strangely enough, problem solved. What was the issue for me was a USB hub that for some reason WIndows 11 didn't like - I noticed i had issues with other devices, even USB devices not connected through the hub. Switched the hub out with another and voila, not had the problem in the last day, appears problem is resolved for mine. Aside from that, I can only say all my programs - Photoshop, Bluebeam, Autocad are behaving as expected.
dangerbass
Posts: 4
Joined: Wed Dec 08, 2021 10:39 am

Re: Windows 11 driver?

Post by dangerbass »

you guys managed to ge tit working ?

i have a Enterprise, and the driver keeps crashing from time to time, and also not working properly in the aplications, when moving it moves at like 1FPS
420JackPOT
Posts: 3
Joined: Tue Jul 06, 2021 10:51 pm

Re: Windows 11 driver?

Post by 420JackPOT »

Im using the 3Dconnexion Left wireless pro and there's a serious double clicking issue. This mouse has over a dozen devices? Possible device conflict ?

Its a device manager nightmare.
jalneal
Posts: 9
Joined: Fri Jul 10, 2015 6:10 am

Re: Windows 11 driver?

Post by jalneal »

jalneal wrote: Wed Dec 01, 2021 7:25 am Ok, strangely enough, problem solved. What was the issue for me was a USB hub that for some reason WIndows 11 didn't like - I noticed i had issues with other devices, even USB devices not connected through the hub. Switched the hub out with another and voila, not had the problem in the last day, appears problem is resolved for mine. Aside from that, I can only say all my programs - Photoshop, Bluebeam, Autocad are behaving as expected.
Scratch that, I'm having the problem connected directly to the computer now. I got a new PC at the same time, so that's always something that makes troubleshooting a bit harder. I'm thinking it has to do with the fact this computer goes into Standby mode, and it doesn't have S3, it's going into S0 low power. When it comes back up only universal receiver is shown until I disconnect and reconnect it.
ngomes
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Re: Windows 11 driver?

Post by ngomes »

jalneal wrote: Mon Dec 13, 2021 8:04 am When it comes back up only universal receiver is shown until I disconnect and reconnect it.
We expect to see only the Universal Receiver on the driver user interface until a paired device is used. In other words, the driver will only recognise a paired device if it is used after rebooting the machine.
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